Profusia AI — Terms of Service

Effective date: [DATE]

These Terms of Service (the "Terms") are a binding agreement between Evadaroo & Company, LLC, a Pennsylvania limited liability company trading as "Profusia AI" ("Profusia", "we", "us"), and the person or entity that creates a workspace or uses the Service ("you", "Customer").

By creating a workspace, signing in, connecting an assistant, or otherwise using the Service, you accept these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind it, and "you" means that company.

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1. Definitions

• Service — the Profusia AI hosted software at profusia.ai and its workspace subdomains, including the web application, the MCP connector interface, published document delivery, and any related documentation.
• Workspace — the isolated tenant in which your content lives. Billing, entitlements, and access are all scoped to a workspace.
• Customer Content — everything you, your users, or your connected assistants put into the Service: documents and their versions, plans and cards, datasets, comments, site structures, uploaded files, and the metadata attached to them.
• User — a person you invite to your Workspace, in any role (owner, admin, member, viewer).
• Recipient — anyone outside your Workspace to whom you hand a share link, site link, embed, plan link, or portal.
• Order — the plan you select in the product or in a written order form, including tier, size, term, and price.
• AUP — the Acceptable Use Policy, incorporated into these Terms by reference.
• DPA — the Data Processing Addendum, which applies where you are a controller of personal data processed through the Service.

2. Eligibility and accounts

2.1 You must be 18 or older. The Service is not offered to children, is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18.

2.2 Business use. The Service is a business product. It is sold to organizations and to individuals acting in a professional capacity, not for personal, family, or household purposes.

2.3 Account security is shared but asymmetric. We are responsible for how we store credentials — every share link, site link, embed token, access key, session, and connector token is stored only as a hash, so reading our database yields nothing that can be presented back to us. You are responsible for who holds your credentials, for the Users you invite, and for the links you hand out. Every outward link the Service mints is a bearer link: whoever holds it can open what it opens, and an open tells you the link was used, never who used it. The product says so wherever a link is created.

2.4 You are responsible for your Users and connected assistants. An assistant you connect over MCP acts as your Workspace. Anything it publishes, changes, or deletes is your act under these Terms.

3. The Service

3.1 What it does. Profusia hosts files published by you or by an AI assistant you connect, serves them at private, access-controlled addresses, keeps immutable version history, arranges them into sites and spaces, tracks work as plans and cards, and provides optional AI features that read your own documents to answer questions about them.

3.2 We may change the Service. We add, improve, and occasionally retire features. Where we retire something material, we will give reasonable notice and, where content is involved, a way to take it with you. We will not delete Customer Content to effect a product change.

3.3 Beta features. A feature we label beta, preview, or experimental is provided as-is, may change or be withdrawn, and is excluded from any warranty or support commitment in these Terms.

3.4 No uptime commitment. We do not currently offer a service-level agreement. We aim for continuous availability and will tell you about material incidents, but these Terms do not promise a percentage.

4. Plans, trials, fees, and the spending rule

4.1 Plans. The Service is sold by Workspace in three sizes and two paid tiers, plus a Free plan. One person is a flat monthly price for a Workspace with one User. A team and a business are priced per seat — one seat for each User — with a minimum number of seats and no limit on the number of Users.

These are proposed prices; the price shown at checkout governs. On a per-seat plan the in-app AI allowance in Section 4.5 is per seat as well, so it grows with the Workspace.

Free includes one member, one site, static pages, no customer portals, and no in-app AI; publishing over MCP is included.

Unleashed (AI metered) is not available. It is defined as the Equipped price plus prepaid credits, and cannot be ordered until prepaid credits are released. Where the product or a page shows Unleashed, it says it is not available yet, and no order for it is accepted until we confirm in writing.

4.2 What each tier means. Efficient means you supply the reasoning by connecting your own assistant over MCP; a small in-app AI allowance is included. Equipped includes a larger monthly in-app AI allowance funded by us. Neither tier requires you to give us an API key of your own — we do not accept or store customer AI provider keys.

4.3 Annual terms. An annual term is billed once for twelve months at the price of ten (per seat, on a per-seat plan). Annual fees are non-refundable except under Section 4.6 and the Refund Policy.

4.4 Trials. A trial gives the full features of the chosen tier for 30 days on Efficient and 7 days on every other tier. One trial per Workspace, ever. When a trial ends without an Order, the Workspace falls to Free and the downgrade rule in Section 4.7 applies.

4.5 AI allowances, and the "stops, never bills" rule. Every plan that includes in-app AI carries a monthly allowance and a monthly spending ceiling enforced in the product, plus a daily brake set at a tenth of the month so a runaway script cannot spend a month by lunchtime. When a capped plan reaches its ceiling, in-app AI stops answering until the allowance resets. It does not overflow into a charge. You will never receive an invoice for AI overage on Free, Efficient, or Equipped. Metered spending exists only on Unleashed, only against credits you purchased in advance, and only once that tier is released.

4.6 Money-back. If you are not satisfied, tell us within 30 days of your first payment for a paid plan at billing@profusia.ai and we will refund that first payment in full. This applies once per Customer, to the first payment only, and to monthly and annual first payments alike. How a refund is requested and issued, and when none is due, is set out in the Refund Policy (profusia.ai/legal/refund), which is part of these Terms. Refunds are issued by Paddle under Section 4.9.

4.7 Downgrades never destroy. Ending a paid plan, or moving to a smaller one, caps what can be created next — it never deletes and never breaks a link you already handed out. Where the new plan has lower limits — Free limits members, sites, customer portals, live tables, and storage; One person limits members and storage; and every paid plan limits storage (25 GB for One person, 250 GB for A team, 1 TB for A business) — you cannot add more of the limited thing until you are back under the limit. Where the new plan leaves out a feature — your own branding on Free, audience groups below A team, single sign-on below A business — you cannot set it up or change it on that plan. Either way, what you already have stays: every share link ever minted keeps resolving, and your content, versions, trash, and export stay available. In-app AI stops where the plan does not include it.

4.8 Never gated. Regardless of plan, we do not put the following behind a paywall: the MCP surface and publishing, export, version history, trash and restore, share links and embeds, the Plans module, any security feature, and your own view of your usage and spend.

4.9 Our reseller, Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle calculates and collects any applicable sales tax or VAT at checkout, and Paddle's Buyer Terms (paddle.com/legal/checkout-buyer-terms) govern the purchase transaction. These Terms govern your use of the Service.

4.10 Payment terms. Fees are charged in advance, in US dollars, by Paddle as set out in Section 4.9. You authorize recurring charges for the term you selected until you cancel. Prices are stated exclusive of sales, use, VAT, GST, and similar taxes, which you are responsible for except where Paddle collects them at checkout, and unless you provide a valid exemption certificate. If a charge fails, we may suspend paid features after written notice and a 10-day cure period.

4.11 Price changes. We may change prices for a renewal term on 30 days' written notice before the renewal date. Your price for a term already paid does not change.

5. Your content

5.1 You own it. Customer Content is yours. Nothing in these Terms transfers ownership of it to us.

5.2 The license you give us is the minimum required to run the Service. You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, index, reproduce, render, and display Customer Content solely to provide, secure, and support the Service for you and the Recipients you choose, and to comply with law. The license ends when the content is erased.

5.3 We do not use your content to train AI models. We do not train models on Customer Content, we do not sell it, and we do not use it to improve any product other than through providing the Service to you. Third-party AI providers process content only as described in Section 6.

5.4 Your responsibility for what you publish. You represent that you have the rights to Customer Content and that publishing and sharing it through the Service does not infringe anyone's rights or violate law or the AUP.

5.5 What the Service does not do to your content. We never execute Customer Content on our servers, and we never write into a delivered document. Published pages are served as static files under a strict content security policy.

6. AI features and AI disclosure

6.1 AI features are optional and off by default. In-app AI is available only where the deployment has a provider configured and your plan includes it.

6.2 Outputs are generated by third-party AI models and may be wrong. Answers, drafts, proposed filings, castings, plan drafts, and summaries are produced by statistical models. They can be inaccurate, incomplete, or confidently mistaken. You are responsible for reviewing any AI output before relying on it, publishing it, or acting on it — particularly for anything legal, financial, medical, or safety-related. We disclaim all warranties as to AI output under Section 12.

6.3 What is sent, and to whom. When you use an AI feature, the relevant document, plan, or card text is sent to the model provider that answers, for the purpose of answering, in the same request. If you ask a question out loud, the audio clip rides the same request. Profusia stores no conversation, keeps no transcript of the audio, and gives the models no tools — a model answering your question cannot act on your Workspace.

6.4 Named AI subprocessors. The providers we may route to are listed in the Privacy Policy and the DPA. They process content under their own API terms, and we prefer zero-data-retention terms where a provider offers them.

6.5 Free provider tiers are kept away from your content. Several model providers reserve the right to train on inputs submitted to their free tiers. Customer Content is never routed to those tiers on a deployment serving more than the single workspace that accepted that trade; the restriction is enforced in code and fails closed.

6.6 No professional advice. The Service, including its AI features and its help agent, does not provide legal, tax, accounting, medical, or other professional advice.

7. Connected services

7.1 MCP connectors. You may connect assistants (for example Claude or ChatGPT) over the Model Context Protocol. Those assistants act on your behalf and within your Workspace only. The assistant vendor is your relationship, not ours; what you send them through their own client is governed by their terms.

7.2 Google Docs/Sheets sync. If you switch it on, Profusia copies plans and documents into a Google Drive account you connect. The authorization Google issues is stored encrypted at rest under a key held outside the database, is never returned by any interface or export, and is erased with your Workspace. It uses Google's per-file scope, so it permits access only to files Profusia itself created — Profusia has no read path into your Drive. Disconnecting revokes the authorization and deletes our record of it; files already in your Drive are yours and remain untouched.

7.3 Third-party services generally. We are not responsible for a third-party service's availability, terms, or acts. Nothing in these Terms makes us a party to your relationship with them.

8. Acceptable use

Your use of the Service is subject to the Acceptable Use Policy, which is part of these Terms. We may suspend a Workspace, a User, or a specific link that violates it. Where the violation does not present an ongoing risk of harm, we will give notice and a reasonable chance to cure first.

9. Privacy, security, and data protection

9.1 The Privacy Policy describes what we store, where it lives, how long it is kept, and who processes it. Where you are a controller of personal data, the DPA applies and is incorporated by reference.

9.2 What we do. Every database query runs through a single workspace-scoping choke point, so an unscoped cross-tenant query cannot be written; each Workspace is served from its own subdomain, so the browser's own origin rules enforce separation as well as our code; every credential is stored only as a hash; delivered pages run under a strict content security policy and never execute on our servers; privileged actions are written to an append-only audit trail you can export.

9.3 What we do not claim. We hold no SOC 2 report, no ISO 27001 certificate, no HIPAA attestation, and no third-party penetration test, and none are in progress. Isolation is logical, not physical. We have no dedicated security officer. We say so plainly here and at /trust rather than implying otherwise. Do not use the Service for data whose handling requires a certification we do not hold — including protected health information subject to HIPAA, payment card data subject to PCI DSS, or data subject to government classification.

9.4 Security incidents. We will notify you without undue delay, and in any event within 72 hours of becoming aware, of a breach of security leading to the accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of Customer Content, with what we know at the time and updates as we learn more.

10. Confidentiality

Each party may receive the other's non-public information. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to people who need it and are bound to equivalent obligations. This does not cover information that is public through no fault of the receiver, independently developed, or lawfully received from a third party. A party compelled by law to disclose may do so after giving notice where legally permitted. Customer Content is your confidential information.

11. Term, suspension, and termination

11.1 Term. These Terms run from your first use until terminated.

11.2 Either party may terminate for convenience on 30 days' written notice. Notice by you is given by cancelling in the product or writing to billing@profusia.ai. If you terminate an annual term early, the term runs to its paid-through date and is not refunded, except under Section 4.6 or Section 16.3. If we terminate for convenience, we refund fees prepaid for the unused term.

11.3 Immediate termination for breach. Either party may terminate immediately on written notice if the other materially breaches these Terms and fails to cure within 15 days of notice — or immediately without a cure period for a breach of the AUP that presents an ongoing risk of harm to people, to us, or to other customers.

11.4 Suspension. We may suspend access where necessary to stop an active security threat, a legal violation, or non-payment after the cure period. We will tell you why and restore access as soon as the cause is resolved.

11.5 What happens to your content. On termination, your Workspace becomes unreachable. Your content remains recoverable and exportable for 30 days after termination using the product's own export, which packages every document you can see plus plans, datasets, collections, site structure, and the audit log. After that window, a daily job permanently erases the Workspace's database rows and stored files. You may also request erasure inside the 30 days.

11.6 Survival. Sections 5.1, 9.3, 10, 12, 13, 14, 15, and 16 survive termination.

12. Warranties and disclaimer

12.1 Our limited warranty. We warrant that we will provide the Service with reasonable skill and care, and in accordance with the security practices described in Section 9.2.

12.2 Otherwise, the Service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted or error-free, that it will meet your requirements, or that any AI output will be accurate, complete, or suitable for your purpose.

12.3 Your remedy for dissatisfaction within 30 days of your first payment is the refund in Section 4.6.

13. Indemnification

13.1 By us. We will defend you against a third-party claim that the Service, as provided by us and used in accordance with these Terms, infringes that third party's US patent, copyright, or trademark, and will pay damages finally awarded or agreed in settlement. This does not apply to claims arising from Customer Content, from your combination of the Service with anything we did not supply, or from your use in breach of these Terms. If the Service becomes subject to such a claim, we may procure the right to continue, modify it, or terminate and refund fees prepaid for the unused term.

13.2 By you. You will defend and indemnify us against third-party claims arising from Customer Content, from your use of the Service in breach of these Terms or the AUP, or from a Recipient's use of something you shared.

13.3 The indemnified party must give prompt notice, allow the indemnifying party to control the defense, and cooperate reasonably. No settlement that admits fault or imposes a non-monetary obligation may be made without consent.

14. Limitation of liability

14.1 No indirect damages. Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or loss of goodwill, even if advised of the possibility. Loss or corruption of Customer Content is subject to the cap in 14.2, not excluded — but you remain responsible for keeping your own copies, which the export makes free and immediate.

14.2 Cap. Each party's total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the fees you paid to us in the 12 months preceding the event giving rise to the claim, or (b) US $100.

14.3 Carve-outs. The limits in 14.1 and 14.2 do not apply to: (a) either party's indemnification obligations under Section 13; (b) a breach of Section 10 (Confidentiality); (c) your obligation to pay fees due; (d) either party's gross negligence, willful misconduct, or fraud; or (e) any liability that cannot be limited by law.

14.4 Basis of the bargain. These allocations are an essential basis of the agreement and apply even if a limited remedy fails of its essential purpose.

15. Dispute resolution, governing law, and venue

15.1 Talk first — 30 days. Before filing anything, the party with the complaint will send a written description of it to the other (to legal@evadaroo.com for us), and the parties will attempt in good faith to resolve it. Neither party may commence proceedings until 30 days after that notice, except for a request for injunctive relief to protect intellectual property or confidential information. This period tolls any applicable limitation period.

15.2 Governing law. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

15.3 Venue. The state and federal courts located in Pennsylvania have exclusive jurisdiction, and both parties consent to personal jurisdiction and venue there. There is no arbitration clause in this agreement, and no class-action waiver — disputes are resolved in court.

16. General

16.1 Entire agreement. These Terms, the AUP, the Refund Policy, the Privacy Policy, the DPA where applicable, and any Order form the entire agreement and supersede prior discussions. A purchase order's pre-printed terms have no effect.

16.2 Order of precedence. A signed Order, then these Terms, then the AUP, then the Privacy Policy.

16.3 Changes to these Terms. We may update these Terms. For a material change we will give 30 days' notice by email to the Workspace owner and in the product; continuing to use the Service after the effective date accepts the change. If a material change is unacceptable to you, terminate before it takes effect and we will refund fees prepaid for the unused term.

16.4 Assignment. Neither party may assign without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets, on notice.

16.5 Notices. To us: legal@evadaroo.com, with a copy to Evadaroo & Company, LLC, [REGISTERED OFFICE ADDRESS]. To you: the email on the Workspace owner's account, and in-product notice.

16.6 Force majeure. Neither party is liable for a failure caused by something beyond its reasonable control, excluding payment obligations.

16.7 Export and sanctions. You will not use or export the Service in violation of US export control or sanctions law, and you represent you are not located in, or ordinarily resident in, an embargoed jurisdiction or on a restricted-party list.

16.8 US government end users. The Service is "commercial computer software" under FAR 12.212 and DFARS 227.7202; government rights are those in these Terms.

16.9 Publicity. We will not use your name or logo as a customer reference without your prior written consent.

16.10 Independent contractors. No partnership, agency, employment, or joint venture is created. There are no third-party beneficiaries.

16.11 Severability and waiver. If a provision is unenforceable, it is limited to the minimum extent necessary and the rest stands. A failure to enforce is not a waiver.

17. Contact

• General and legal notice: legal@evadaroo.com
• Billing: billing@profusia.ai
• Support: support@profusia.ai
• Security reports: security@profusia.ai (see /.well-known/security.txt)

Evadaroo & Company, LLC · [REGISTERED OFFICE ADDRESS] · Pennsylvania, USA