Profusia AI — Terms of Service

Effective date: 12 November 2026

The short version. This box is a plain-English summary for convenience. It is not part of the Terms, and where it differs from the numbered sections below, the sections govern.

Your content is yours. We use it only to run, secure and support the Service. We do not sell it, and we do not train AI models on it.

The assistant you connect is the heart of Profusia. An assistant such as Claude acts as the person who connected it (or, connected with a Workspace access key, for the whole Workspace), and what it does in your Workspace counts as your act. In-app AI that reads your content runs only where your plan includes it, and only through AI providers whose terms do not let them train on what we send.

Paid plans renew automatically until you cancel. An owner can cancel at any time, and can change the plan or seats, in Workspace settings › Plan & billing or by writing to billing@profusia.ai. After cancelling you keep the plan to the end of the term you paid for, including a feature we take off it meanwhile. Before a yearly plan renews, we remind its owners.

A Free trial has two limits, a set number of days and an AI credit, and the first one reached stops its in-app AI. The trial itself ends when its days do. It includes the features shown for the Free trial, an owner can start the plan early (the first payment is then taken), and there is one per customer. A price rise reaches a subscription only from the first renewal at least 30 days after its owners are emailed, and so does a feature taken off a plan someone is paying for, except that a subscription already set to end keeps it until its paid time ends; a decrease applies from the next renewal; seats added during a term are billed at the price the subscription already pays.

Money back. Ask within 30 days of your first payment and we refund it in full, once per customer.

Allowances stop; they never bill. When an allowance runs out, creating more stops until it resets or you free space. Nothing you published goes offline, and nothing extra is charged.

Downgrading or cancelling deletes nothing. We erase a Workspace that nobody pays for and nobody uses only after warning its owners (Section 4.13). Our backups hold our database, including the text our search index keeps from your documents, but not the stored files themselves, so keep your own copies.

Liability is limited on both sides to the fees paid in the 12 months before a claim, or US $100 if that is more, and neither side pays the other's indirect losses. The main exceptions are on your side: you stay fully responsible for fees you owe, for claims about your content, your Users and your assistants, and for breaking the AUP (Section 14.3).

Disputes go to binding individual arbitration unless you opt out within 30 days. Either way, as far as the law allows, they are decided without a jury and not as a class action. Small-claims court stays open to both sides.

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These Terms of Service (the "Terms") are a binding agreement between Evadaroo & Company, LLC, a Pennsylvania limited liability company trading as Profusia AI ("Profusia", "we", "us"), and the organization or individual that opens a Workspace, holds one as its owner, or buys a plan for it ("you", "Customer").

You accept these Terms by ticking the box, or pressing the button, that says so when you open a Workspace, join one as its owner, buy a plan, or are asked to accept them when you sign in (for example when they first apply to a Workspace you already own), or by signing an Order that refers to them. If you accept for a company or other organization, you represent that you have authority to bind it, and "you" means that organization; if you do not have that authority, you accept them yourself. If you do not agree, do not open a Workspace or buy a plan.

Please read Section 15. It requires disputes to be resolved by binding individual arbitration, waives jury trials and class actions, and gives you 30 days to opt out of arbitration.

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1. Definitions

In short: the capitalized words in these Terms mean what this list says.

• Agreement — these Terms, together with the AUP, the Refund Policy, the DPA where it applies, and any Order.
• AUP — the Acceptable Use Policy at profusia.ai/legal/acceptable-use. It is part of the Agreement and applies to you and to every User.
• Customer Content — everything you, your Users or the assistants connected to your Workspace put into the Service: documents and their versions, projects (called plans in some places) and their cards, datasets, comments and chat, site structures, uploaded files, the metadata attached to them, and AI output once it is saved (Section 6.2A). It does not include Service data (Section 5.3A) or what anyone types into our public help assistant (Section 6.5).
• Documentation — our help pages, our trust page at profusia.ai/trust and our pricing page, as updated from time to time. The Documentation describes the Service; except as Section 4.1 says, it is not a contract or a warranty (Section 16.2).
• DPA — the Data Processing Addendum at profusia.ai/legal/dpa, which applies where we process personal data on your behalf (Customer Personal Data, as the DPA defines it).
• Order — the plan, tier, size, number of seats, billing interval and price you select at checkout or in Workspace settings › Plan & billing, or an order form signed by both parties (a "signed Order").
• Recipient — anyone outside your Workspace to whom you or your Users give a share link, site link, embed, project link or portal.
• Security Incident — as defined in Section 9.4.
• Service — the Profusia AI hosted software at profusia.ai, its Workspace subdomains and any other domain or client application we operate for it, including the web application, the MCP connector interface, published document delivery and the Documentation.
• User — a person you allow into your Workspace, in any role (owner, admin, member or viewer). Users are not parties to these Terms. They must follow the AUP, and you are responsible for them.
• Workspace — the separate tenant in which your content lives. Plans, billing, allowances and access are all scoped to a Workspace.

2. Eligibility, accounts and responsibility

In short: adults only, for business use; you are responsible for your Users, your links and the assistants you connect.

2.1 You must be 18 or older. The Service is not offered to or directed at anyone under 18, and we do not knowingly collect personal information from anyone under 18. You will make sure that every User is 18 or older.

2.2 Business use. The Service is a business product. It is sold to organizations and to individuals acting for business or professional purposes, not for personal, family or household purposes, and you confirm that you are using it for business or professional purposes. If consumer-protection law where you live applies to you anyway, nothing in these Terms takes away a right that law gives you and does not allow to be waived, such as a consumer's right to cancel a purchase within 14 days, which Paddle's Buyer Terms also describe. Our 30-day money-back (Section 4.6) is available alongside such a right, but a payment is refunded only once.

2.3 Credentials and links. We are responsible for how we store credentials. Every share link, site link, project link, portal link, embed token, access key, session and connector token we issue is stored only as a hash, and passwords only as salted hashes, so a copy of our database alone is designed not to yield a usable credential. The one exception is the address of a live data table, which is itself the key that reads it; rotate it to revoke it. You are responsible for who holds your credentials, for the Users you invite, and for the links you and they hand out. Every outward link the Service mints is a bearer link: whoever holds it can open what it opens (after giving the password, where a share link asks for one), and the product says so when it creates a link. An open tells you that a link was used, never who actually used it; names a portal visitor types are not verified, and a link you label for one person shows you when it was opened. A share link has no expiry unless you set one, works until it expires or is revoked, and, if it is posted publicly, may be found and indexed by search engines.

2.4 Your Users and your connected assistants. You are responsible for your Users and for every assistant or other software that you or your Users connect to the Service, and you will make sure they use it in line with the Agreement. An assistant a person connects with their own sign-in acts as that person, with that person's role and only what they can see. An assistant connected with a Workspace access key acts for the whole Workspace and is not limited by roles. Either way, everything it does, including acts prompted by instructions it read in a document, comment, page or dataset, is the Customer's act under these Terms. Treat a Workspace access key as the key to the whole Workspace: an assistant holding one can, for example, erase the trash at once. Assistants make mistakes and can be manipulated by what they read, so review what yours does, give it only the access it needs, and disconnect it if it misbehaves (Personal settings › Assistants, or People for an administrator). Our safeguards, such as not emailing an invitation an assistant requested, reduce this risk but do not remove it. We are not responsible for loss caused by what a connected assistant does, except loss caused by our failure to hold it to the role and access described in this Section.

3. The Service

In short: what Profusia does, how it may change, and what it does not promise.

3.1 What it does. Profusia hosts files published by you or by an assistant you connect, serves them at private, access-controlled addresses, keeps immutable version history, arranges them into sites and spaces, tracks work as projects and cards, and lets you share outward through links, embeds and portals. It also has optional in-app AI features that read your content to answer questions and propose changes for you to accept, where your plan includes them and we have not switched them off for your Workspace (Section 6.1).

3.2 We may change the Service. We add, improve and occasionally retire features. Where we retire a material feature, we will give at least 30 days' notice, except where the law, security or a third-party provider forces a faster change, and, where content is involved, a way to take it with you. If a retirement materially reduces the plan you paid for, you may end your subscription and receive a pro-rata refund of the fees prepaid for the unused term. This Section, not Section 4.11, governs retiring a feature. We will not delete Customer Content to effect a product change.

3.3 Beta and limited features. A feature we label beta, preview or experimental, or that the Documentation described as untested or limited on the date you ordered or last renewed, is provided as-is, may change or be withdrawn, and is excluded from any warranty or support commitment in these Terms. Current examples are browsers other than Chromium-based ones such as Chrome and Edge, and using ChatGPT or any assistant other than Claude end to end. For Workspaces much larger than about 1,000 documents, this applies to the speed of search, listing and export, not to the rest of the Service.

3.4 No uptime or response-time commitment. We do not currently offer a service-level agreement or a status page. We aim for continuous availability and will make reasonable efforts to tell affected Workspace owners about material incidents we become aware of, but these Terms promise no percentage of uptime and no response time. Profusia is operated by one person, and we answer support requests as soon as we reasonably can. The Service applies its own daily, monthly and per-minute limits — on the email it sends, on in-app AI spend and on how fast requests may be sent — and when one is reached, that kind of request may be delayed or refused until the limit resets. Email the Service sends — mentions, invitations, password resets, reminders and notices — is limited per day and may be delayed or not sent, so do not rely on it as the only way you learn of something.

4. Plans, seats, fees and allowances

In short: the pricing page and checkout set the price; paid plans renew until you cancel; allowances stop rather than bill; downgrading deletes nothing.

4.1 Plans and prices. The Service is sold per Workspace, on a Free plan and on paid plans in three sizes:

Each paid size comes in the tiers described in Section 4.2. The plans, prices, seat minimums, allowances, trial lengths and limits in force are those shown in Workspace settings › Plan & billing and at checkout (and, once it is published, on our pricing page at profusia.ai/pricing), and what checkout shows when you order governs your order. For a subscription you already hold, we do not raise its price or reduce what it includes except as Sections 3.2 and 4.11 allow, and an owner changes it as Section 4.1A describes. Our prices are not yet final: they are proposed prices; the price shown at checkout governs. A plan we mark as not available cannot be ordered. Free currently includes one member, one site, no new live tables, no customer portals, no Google Docs & Sheets sync and no in-app AI; publishing over MCP is included, within Free's allowances.

4.1A Seats, and changing your plan or seats.

(a) Seats. On a per-seat plan (a team or a business) you need a seat for every member of the Workspace who is an owner, an admin or a member, and for every pending invitation to one of those roles. A viewer, who can read and comment but cannot publish or change anything, does not need a seat, up to five viewers for each seat you hold; a pending invitation to the viewer role counts toward that number, and Workspace settings › Plan & billing shows how many you have used. An invitation to the viewer role past that number is refused until an owner adds seats. Changing a viewer to another role needs a free seat. If you reduce your seats, the viewers already in the Workspace stay, and no more can be invited until there is room. On a plan for one person (Free, a Free trial, or a solo plan), a viewer counts as that one person. You pay for the seats you hold, whether or not each one is filled. The number of seats must never be fewer than the people already in the Workspace who need a seat (owners, admins and members, and pending invitations to those roles) or fewer than the plan's minimum, and Plan & billing will not set it lower; if the seats paid for are nevertheless fewer, for example because the number was changed in Paddle's own checkout, paragraph (b) applies. An invitation that would take the Workspace past the seats paid for is refused until an owner adds seats. Removing a person does not by itself remove a seat; an owner removes seats in Plan & billing. Allowances that are per seat (Section 4.5) follow the seats paid for and are pooled across the Workspace.

(b) Seat true-up. If the Workspace nevertheless has more people who need a seat than paid seats, we may, after telling the Workspace owner and allowing at least 14 days to remove people or add seats, raise the seat count to match. Paddle then charges the added seats pro rata for the rest of the current term, and at each renewal after that until an owner removes them. You authorize those charges, and the charges for any upgrade or added seats an owner orders under paragraph (c), on the payment method on file. We do not charge for past periods.

(c) Changing your plan or seats. An owner can change the plan (its tier or size), the billing interval and the number of seats in Workspace settings › Plan & billing, or by writing to billing@profusia.ai from an owner's address. Plan & billing does not make a change while a payment is overdue or the subscription is paused, or where your price was agreed with us or is one we no longer sell; in those cases write to billing@profusia.ai. Once a cancellation has been scheduled, Plan & billing offers only a new purchase, which is cancelling and buying a new plan as the last sentence of this paragraph describes; to change the plan you have instead, write to billing@profusia.ai. An upgrade, or added seats, is charged at once, pro rata for the rest of the current term; added seats are billed at the price your subscription already pays (Section 4.11). The one exception is a subscription whose price is about to rise under Section 4.11(a): in the days just before the renewal at which the new price starts, added seats are not charged for the rest of the current term and are billed from that renewal at the new price. During a trial nothing is charged for a change until the trial ends, when the first payment is for the plan, seats and billing interval as they then stand. A downgrade, or removed seats, takes effect at once, and the unused value of what was removed is credited against your next bill or bills; credits are not paid out as cash, except where the Refund Policy refunds the unused term. A smaller plan's limits apply as Section 4.7 describes. We make every change to the subscription you already have; we never cancel it and sell you a new one. If you cancel and buy a new plan yourself instead, the new plan applies from when you buy it, and the old subscription runs to the end of the period it was paid for without a refund or a credit.

4.2 Tiers, and in-app AI. Efficient is for people who bring their own assistant: you connect Claude, ChatGPT or another MCP client, and it does the reasoning. That is the core of the Service. Efficient includes a small monthly in-app AI allowance, funded by us; Equipped has a larger one and adds the full-page Build room; Unleashed would add in-app AI metered against prepaid credits, and as of the effective date we do not offer it. We do not accept or store customer AI provider keys. In-app AI that reads your content runs only through providers whose terms do not allow them to train on what we send (Section 6.5). If in-app AI is unavailable to your Workspace for more than 7 consecutive days during a paid term on Equipped or Unleashed, you may move to the same size of Efficient and we will refund the price difference for the rest of that term. For this purpose in-app AI is unavailable only when the features that read your content refuse for every User of your Workspace for a reason on our side or our providers'. It is not unavailable while your Workspace has reached an AI allowance or ceiling (Section 4.5), while your own settings restrict it, while a payment is overdue or a subscription is paused (Section 4.10), or while the Workspace is suspended under Section 11.4. Ask for the move and the refund within 30 days after the 7 days end. Single sign-on is not offered on any plan.

4.3 Annual terms. An annual term is billed once, in advance, for twelve months, at the annual price shown at checkout (per seat, on a per-seat plan). Annual fees are non-refundable except as the Refund Policy provides.

4.4 Trials. Every trial is the Free trial: a plan of its own, which the Workspace is on while the trial runs, whichever paid plan it is a trial of — including the trial a Workspace opened by self-serve sign-up starts with, which is for one person. Its length in days is shown at checkout (and, once it is published, on our pricing page); Workspace settings › Plan & billing shows when a running trial ends and, under This month, its AI credit and the other allowances in force; the features it includes are those in force for the Free trial, and a feature that the Workspace's plan does not include is refused with a sentence that says so. These Terms state none of these figures. There are two kinds of trial, and they end differently:

(a) A trial with no payment method, such as one started by signing up, simply ends: the Workspace moves to the Free plan under Section 4.7 and nothing is charged, unless a signed Order or our written offer says otherwise or, for a trial we set up for you, as we tell you when we set it up. Until a Workspace opened by self-serve sign-up is paid for, it carries the safeguards in Section 4.12.

(b) A trial started at checkout with a payment method is the start of a subscription. Unless you cancel before the trial ends, Paddle will charge the first payment for the plan, seats and billing interval shown at checkout, or as an owner has since changed them (Section 4.1A(c)), when the trial ends, and the subscription then renews automatically under Section 4.10. You can cancel during the trial in Workspace settings › Plan & billing › Manage billing, and you will not be charged.

These rules apply to every Free trial:

(c) How long it lasts. A Free trial has two limits: a set number of days, and an AI credit. The first one reached stops the trial's in-app AI. If the AI credit is used first, in-app AI stops for the rest of the trial (Section 4.5(d)), and the Workspace keeps the Free trial's other features and limits until the trial's days run out or its plan starts. When the days run out, the trial ends as paragraph (a) or (b) describes. Nothing already made is deleted when a trial ends.

(d) What it includes. During a Free trial the Workspace has the features and limits shown for the Free trial, which can differ from those of the plan it is a trial of; the plan you chose applies from the moment it starts. We may change the Free trial's length, AI credit, features and limits. A trial already running keeps its own end date and the AI credit it started with. A feature we switch on or off for the Free trial reaches a trial already running at once. A change to the Free trial's limits reaches it only when we apply the Free trial to it again, which we do ourselves and also each time Paddle tells us that the trial's subscription changed (for example when seats are added); applying it again never changes the end date or the AI credit the trial started with. A trial of a one-person plan is for one person. This paragraph, and not Section 4.11, governs a Free trial that is running.

(e) Starting your plan early. An owner can start the plan before the trial's days run out, in Workspace settings › Plan & billing. For a trial started at checkout, Paddle then takes the first payment at once, for the plan, seats and billing interval shown at checkout or as an owner has since changed them, the trial ends, and the billing date moves to that day. For a trial with no payment method, starting a plan early is choosing one at checkout.

(f) One per customer. We offer one Free trial per customer: one per Workspace, and one sign-up trial per person, and opening another Workspace or account to get another trial is not allowed (AUP Section 4.2). We may decline a trial, or end one early, where one has already been had or where we reasonably suspect abuse.

4.5 Usage allowances, and the "stops, never bills" rule.

(a) Allowances. Every plan carries usage allowances, shown in Workspace settings › Plan & billing (and, once it is published, on the pricing page): storage (which on a team or business plan grows with the number of seats), database space for the Workspace, live-table row updates and assistant (MCP) calls per seat each month, and, on a plan that includes in-app AI, a monthly in-app AI allowance. An assistant call is a request an assistant sends to the Service over MCP, including the requests that connect it. Plan & billing also shows the plan in force and its other limits, such as how large a file or a live table may be and how fast an assistant may send requests.

(b) What happens at an allowance. When the Workspace reaches an allowance, the Service stops accepting more of that thing — new uploads and new versions at the storage allowance, live-table row updates, further assistant calls or further AI answers — and does not charge for more. At the database-space allowance it refuses anything that adds to the database, such as a document or a new version, a card, a checklist line, a comment or chat message, a recorded turn, a collection, a space, a table's rows, or a change that carries more than a few kilobytes; changing who can see something, revoking a link, moving a status, putting a version back and restoring from the trash are not refused. While more than one person is in the Workspace, one person's assistant may use at most half of the month's assistant calls, so that one assistant cannot use up everyone's; past that, that person's assistant calls are refused until the count starts again, while everyone else's continue. A monthly allowance comes back at the start of the next calendar month (UTC), not on your billing date (for in-app AI, see paragraph (d)), and an unused amount does not carry over. A space allowance comes back when you free space, for example when items you empty from the trash are erased, which normally happens about three days later. Changing your plan changes your allowances. Published pages and share links keep working when an allowance is reached, and a page that reads a live table keeps showing the table's last data. That does not limit AUP Section 4.1: we may slow or refuse traffic to a page or Workspace that threatens the Service or is far beyond ordinary use of its plan, and, where it is practical, we will tell the owner when we do.

(c) Storage. Storage counts every version of every document and everything in the trash, and a single earlier version cannot be removed on its own.

(d) In-app AI. A plan that includes in-app AI has a monthly spending ceiling (on a per-seat plan, set by the seats purchased and pooled across the Workspace), plus a daily brake set at the greater of US $0.50 or a tenth of the monthly ceiling, so a runaway script cannot spend a month in a morning. During a Free trial, the in-app AI allowance is the Free trial's AI credit, for the whole trial rather than for a month. During a trial, and for the first 30 days after a paid plan begins on the Workspace (including when a trial becomes paid or the Workspace returns to a paid plan), the in-app AI allowance is counted from the day the trial or the plan began, or from the 1st of the month if that is earlier, so it does not start again on the 1st within that time, and in-app AI used earlier in the same month counts against it. When a ceiling is reached, in-app AI stops answering until it resets; a request already in progress for each User may finish. It never overflows into a charge. You will never receive an invoice for AI overage on Free, Efficient or Equipped, and we offer no plan that bills AI by use. The "actions" figure we show is an estimate of what the allowance buys; the allowance itself is a spending limit, and the "best answers" setting uses it faster.

(e) Changes. We may change allowances under Section 4.11, which says when a change reaches a subscription you already hold; paragraph (e) of that Section covers a reduction in an allowance.

4.6 Money-back. If you are not satisfied, tell us at billing@profusia.ai within 30 days of your first payment for a paid plan, and we will refund that payment in full, once per Customer, monthly and annual alike, as the Refund Policy (profusia.ai/legal/refund) sets out. The Refund Policy is part of the Agreement. When we refund a payment under this Section, we also cancel the subscription with immediate effect, and the Workspace moves to Free with its content intact. Paddle, as Merchant of Record, may also give a refund under its own Buyer Terms, including, at its discretion, within 14 days of a renewal; a refund Paddle gives counts as this once-per-Customer refund, and if Paddle refunds a payment in full, we cancel the subscription in the same way once we learn of the refund. Paddle tells us of each refund and chargeback, and we keep a record of them so that we can apply this rule.

4.7 Downgrades never destroy. Ending a paid plan, or moving to a smaller one, limits what can be created next. A downgrade by itself does not delete content, revoke a share link, or take a published page offline. Links keep working until they expire, are revoked, their content is deleted or taken down under the AUP, the site they open is locked, or the Workspace is suspended or deleted, and your content, versions, trash and export stay available. Where the new plan has lower limits or allowances, you cannot add more of the limited thing until you are back under the limit; while you are over the storage limit, new uploads and new versions of existing documents are refused. Where the new plan leaves out a feature — your own branding on Free, audience groups below a team — you cannot newly set it up on that plan. Google Docs & Sheets sync stops on Free: the nightly copy is skipped and cannot be run by hand, and files already in your Drive are untouched. Audience groups you already have keep working, and you can still use them, change who is in them or remove them; a brand already set keeps showing and cannot be changed on that plan, though a connected assistant can still switch it off. In-app AI stops where the new plan does not include it. A Workspace opened through self-serve sign-up that stops being paid for returns to the safeguards in Section 4.12, including that its brand no longer shows.

4.8 Never gated. Regardless of plan, we do not put the following behind a paywall: the MCP surface and publishing (within your plan's allowances, Section 4.5); export; version history, trash and restore; share links and embeds, including password protection and handling notices; the Projects module; your own view of your usage and spend; and the security features available on every plan, as listed at profusia.ai/trust. Audience groups need a team or business plan, because a one-person Workspace has nobody to separate. Some account safeguards — changing your sign-in email, password reset by email, and invitation email — apply only once a self-serve Workspace is paid for (Section 4.12).

4.9 Our reseller, Paddle. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For orders, payments, invoices, tax and refunds, Paddle is your point of contact and issues every refund. We decide refund requests under the Refund Policy, and you may send them to Paddle or to billing@profusia.ai. Questions about the Service itself come to us at support@profusia.ai. Paddle calculates and collects any applicable sales tax or VAT at checkout, and Paddle's Buyer Terms (paddle.com/legal/checkout-buyer-terms) govern the purchase transaction between you and Paddle. These Terms govern your use of the Service.

4.10 Automatic renewal, payment and cancellation. Paid plans renew automatically at the end of each monthly or annual term, for a term of the same length, at the then-current price for your plan and seats (Section 4.11), until you cancel. Paddle charges each term in advance, in the currency shown at checkout, to the payment method you gave it, and you authorize those recurring charges and the charges Section 4.1A describes. Prices we show exclude tax unless checkout says otherwise; Paddle's checkout shows any tax and the total before you pay, and you are responsible for any tax Paddle does not collect, unless you provide a valid exemption certificate. An owner can cancel at any time in Workspace settings › Plan & billing › Manage billing, or by writing to billing@profusia.ai from an owner's address. Cancelling stops the next renewal and takes effect at the end of the term you have paid for; you keep your paid features until then, including a feature we take off your plan in the meantime (Section 4.11(d)), and the Workspace then moves to Free with its content intact. A cancellation by email takes effect when we confirm it, and if a renewal is charged after you wrote to us to cancel, we refund it. Before a yearly plan renews, we remind its owners. Between 45 and 15 days before each yearly renewal, we email every owner of the Workspace with the date and time of the renewal (in UTC), the amount Paddle will charge if Paddle tells us (otherwise, that it will charge the price then in force for your plan and seats) and how to cancel, and, depending on their notification settings, we show the same reminder in their Notifications. If we cannot send the email by 15 days before the renewal, for example because our daily email limits have been reached, we keep trying until 7 days before; after that we do not email it, and we keep a record that it was not sent, though the reminder is still shown in Notifications. We email each owner once for each renewal, and never an owner whose address our email provider will not deliver to or whose earlier reminder bounced; we send no reminder for a Workspace that is being deleted, for a subscription whose payment is overdue, that is paused or that is already set to end, for one that Paddle tells us will not renew (for example because it is set to pause), or, for a Workspace opened through self-serve sign-up, while we cannot confirm that it is paid for. We do not send our own reminder before a monthly plan renews or before a trial that started at checkout ends (a Workspace opened through self-serve sign-up is told in Notifications a few days before its trial ends, and nothing is charged when it does); Workspace settings › Plan & billing shows the date your plan next renews or ends. A reminder that is late or does not reach you does not stop or change the renewal or your right to cancel. If a payment fails, Paddle retries it and your plan stays in place meanwhile, except that in-app AI is held to a trial-sized allowance while a payment is more than 7 days overdue, and stops while a subscription is paused; paying, or resuming, restores it, and nothing about your content, published pages or other limits changes, except that a Workspace opened through self-serve sign-up is held to the safeguards in Section 4.12 until it is paid for again. If the subscription is cancelled because payment could not be collected, your Workspace moves to Free under Section 4.7. We may also suspend paid features if an amount remains unpaid 10 days after we tell you, or while a charge is disputed or reversed; an unfounded chargeback does not cancel fees owed.

4.11 Changes to prices and plans. We may change the price of a plan, or what it includes (allowances, limits, features, the Free trial), for future terms. These rules decide when a change reaches a subscription you already hold:

(a) A price increase reaches your subscription only from the first renewal at least 30 days after we email the Workspace owners about it. A yearly subscription is therefore held at its price until a renewal at least 30 days after that email, and a monthly one moves at the first monthly renewal at least 30 days after it.

(b) A price decrease needs no notice, and applies from your next renewal.

(c) Seats added during a term are billed at the price your subscription already pays, whatever the plan's price is then.

(d) A feature taken off your plan. If we switch a feature off for your plan while you are paying for it — your subscription to the plan is active, or its payment is overdue, and it is not on its trial — you keep that feature until your first renewal at least 30 days after we email the Workspace's owners. That email lists each feature you keep and the earliest date you keep it until; Workspace settings › Plan & billing shows the date itself, which is later where the owners are emailed on different days. If we cannot email every owner, you keep the feature until we can. If your subscription is set to end, you keep the feature until the end of the term you have paid for, and we do not email you about it, because nothing changes for you while you remain a customer; if the cancellation is withdrawn, the rule above applies from then, and its 30 days run from our email. If we invoice you ourselves, under a written agreement with us for a fixed term on that plan, you keep the feature until that term ends, and we do not email you about it. If we switch the feature back on before then, nothing is lost and we send no second email. If you move to another plan, or your subscription ends, before then, you have what your new plan includes from that moment. Everyone else on the plan has the change at once: a Workspace on the Free plan, on a Free trial or on a subscription still on its trial, one we put on the plan ourselves with no subscription and no such agreement, and anyone who buys the plan afterwards.

(e) A reduction in an allowance or a limit reaches your subscription the next time we apply the plan to it. We do that each time Paddle tells us that the subscription renewed or changed (for example when seats are added), and when we apply the plan again ourselves. We send no separate notice of such a reduction.

(f) A change that only adds to what a plan includes, such as a feature we switch on, applies at once to every Workspace on the plan.

If a change under paragraph (d) or (e) materially reduces the plan you paid for, Section 3.2 lets you end your subscription and receive a pro-rata refund of the fees prepaid for the unused term, and Section 3.2, not this Section, governs retiring a material feature. Except as paragraphs (d) and (e) and Section 3.2 allow (with the remedy Section 3.2 gives), the price and the features of your plan do not change during a term you have already paid for, and that includes a subscription set to end. You may cancel before an increase or a feature taken off your plan applies. What a subscription includes is set again from the plan as it then stands each time Paddle tells us that the subscription renewed or changed, so a reduction in an allowance or a limit can reach a subscription in the middle of a term; paragraph (e) says what you can do then. If an increase, or a feature taken off your plan, nevertheless reaches your subscription sooner than paragraph (a) or (d) allows, tell us at billing@profusia.ai and we will restore the price or the feature until the date this Section allows. A Free trial that is running is governed by Section 4.4(d), not this Section.

4.12 Unpaid self-serve Workspaces. Until a Workspace opened through self-serve sign-up is paid for: its pages are served in an isolated sandbox, with a notice telling readers that the Workspace is new and unverified; it shows no branding or site identity of its own, and its members sign in on Profusia's own page; some file types (archives, older Office formats, pages with a password field) are refused; storage, live tables, text and request sizes are held to smaller limits; invitations are not emailed, password reset by email is not offered, and sign-in email addresses cannot be changed; and an account or mailbox may open at most three such Workspaces, only the first with a trial. These safeguards apply whenever such a Workspace is not being paid for: during a trial, while a payment is overdue or its subscription is paused, and after its paid plan ends; they lift again once it is paid for.

4.13 Workspaces nobody pays for or uses. We erase a Workspace that nobody is paying for and nobody has used for the periods below, after warning its owners. A member of the Workspace signing in (there or in any other Workspace) or using it while signed in, or an assistant connected to it acting in it or renewing its connection, counts as using it; visits to its published pages do not.

(a) a Workspace opened through self-serve sign-up that has never been paid for, once nobody has used it for 90 days since its trial ended (or, if it started without a trial, since it was opened); and

(b) any Workspace on the Free plan, including one whose paid plan was cancelled, once nobody has used it for 12 months since it moved to the Free plan.

We tell the owners 60, 30 and 7 days before, in Notifications and by email. A notice counts only once an email about it to at least one owner has been sent, or once we find that no owner can be emailed at all (no owner has an address our email provider will deliver to, or the Service cannot send email), in which case the notice in Notifications is the only warning we give. While a notice waits for room under our daily email limits, nothing moves past it and the dates move later; a date we have announced never moves earlier. Using the Workspace during that time keeps it and starts its period again. Otherwise it is closed as if an owner had deleted it (Section 11.5(b)): an owner can restore it for 30 days, and any of its members signing in during that time also puts it back; after that it is erased. This never applies to a Workspace with a live subscription, or to a Workspace on a signed Order or a custom arrangement we agreed with you. Nor does it apply while a Workspace is suspended, or while we must preserve it for an investigation or legal process: such a Workspace is held, not erased, until the suspension or hold ends, and then normal retention resumes, with the periods above counted from the day it ended and every notice given again (Section 16.13). Cancelling a paid plan deletes nothing; it moves the Workspace to Free.

5. Your content

In short: you own your content; we use it only to run the Service; we never change the file you stored.

5.1 You own it. Customer Content is yours. Nothing in these Terms transfers ownership of it to us.

5.2 The license you give us. You grant us, and the service providers we use to run the Service (listed in the Privacy Policy and in Annex III of the DPA), a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, index, process, render, convert and display Customer Content, to make technical derivatives of it (for example search indexes, previews, extracted text and similarity signatures), and to make it available to the Users and Recipients you choose, solely to: provide, maintain, secure and support the Service for you; prevent and investigate fraud, abuse and security incidents; enforce the Agreement and the AUP, including by disabling or taking down content; and comply with law. You grant this license on behalf of your Users as well. It ends when the content is permanently erased, except that copies may remain in our database backups until they age out (currently up to 14 nightly copies, plus our host's point-in-time recovery history of up to 30 days), in a copy we take by hand for a restore or a test (deleted within 30 days), in a copy kept under Section 16.13, and in records the law requires us to keep. Those copies stay protected by these Terms and are used only to restore the Service or as the law requires.

5.3 No training, no sale. We do not use Customer Content to train AI models, we do not sell it, and we do not use it for any purpose other than those in Section 5.2. Third-party AI providers receive it only as Section 6 describes.

5.3A Service data. We collect and use data about how the Service is used — such as counts, timings, error reports, storage, AI spend and audit events — to operate, secure, bill for and improve the Service. Service data does not include the content of your documents; where Service data contains Customer Content, such as a document's name in an audit event, that part is treated as Customer Content and used only as Section 5.2 allows. We do not disclose Service data in a form that identifies you or your Users except to you, to our service providers, to a prospective acquirer, investor or lender under Section 10.1(b), or where the law requires.

5.4 Your responsibility for what you publish. You represent that you have the rights to Customer Content and that publishing and sharing it through the Service does not infringe anyone's rights or violate law or the AUP.

5.5 How we deliver your content. We do not run your content on our servers: Customer Content is never executed as code on our servers, and we never change the file you stored. When we deliver it, we may add link-preview metadata, the address of its live data, security headers, and our own frame, strip or notices (for example a share strip, a handling notice, or a notice that a Workspace is unverified). Markdown and other written formats are rendered by us into pages, including any layout you accept, such as "Set this page". Our host, Cloudflare, adds a small analytics tag to pages it serves for us; our security settings block it from running, so it collects nothing, and we are switching it off. HTML pages you publish run their own scripts in your readers' browsers on your Workspace's address, under a content security policy that limits what they can load and send. On a signed-in member's screen such a page can act with that member's permissions, so publish only pages you trust.

6. AI features and AI disclosure

In short: in-app AI that reads your content runs only where your plan includes it, nothing it proposes happens until a person accepts it, and your content is sent only to the AI providers named in the Privacy Policy and the DPA, none of which may train on it.

6.1 Availability. In-app AI is available only where your plan includes it — a Free trial includes it; the Free plan does not — and we have not switched it off for your Workspace. The features that read your content are Ask a document; Discuss a site, space, project or card; the Navigator's ask (in Find); drafting a project from a brief and breaking a card down; Say what you did; proposed filings; proposed turns; Set this page; the two project checks; and Build (on a plan that includes the full-page Build room). When one of them runs, the content it needs is sent to one of the AI providers that the Privacy Policy and the DPA name as receiving Customer Content (Section 6.4). During a Free trial, in-app AI uses only our lower-cost models. Each User may have one in-app AI request in progress at a time; a second one sent while the first is still being answered is refused, not queued, except as this Section says below for proposed filings and Set this page. Spoken questions are not available in a customer Workspace, because none of the providers that receive Customer Content can hear one. If no provider that may receive your content can answer, or one of your requests is already in progress, proposed filings and Set this page offer instead a version that uses no model: it proposes from counted evidence, such as what each section contains or where similar documents were filed, and sends nothing outside Profusia; the other features refuse rather than send your content anywhere else. You are never required to use in-app AI. Some features are on by default, including keeping a person's conversations and Say what you did; an owner or administrator can restrict which models your Users may use, or allow none, and an owner can switch off keeping conversations and Say what you did for the whole Workspace. The product-help assistant, which reads only our own help pages and no workspace content, is available to everyone.

6.2 Outputs are generated by third-party AI models and may be wrong. Answers, drafts, proposed filings, castings, project drafts and summaries are produced by statistical models. They can be inaccurate, incomplete or confidently mistaken. You are responsible for reviewing any AI output before relying on it, publishing it or acting on it — particularly for anything legal, financial, medical or safety-related. We disclaim all warranties as to AI output under Section 12. An AI proposal changes nothing until a User accepts it. A document, a change to a document, a project or card, a status move, a filing, a casting, a table, a share link or a portal proposed by in-app AI takes effect only when a User presses the control that accepts it, and once accepted it is your act under these Terms. A spoken question may be misheard; the product shows what it heard, and you should check it.

6.2A AI output. As between you and us, you own the output in-app AI produces for your Workspace, to the extent any rights exist in it, and once saved it is Customer Content. AI output may not be protected by copyright, may be similar to output produced for others, and may unintentionally reproduce third-party material; you are responsible for checking that your use of it is lawful. AI features must also be used in line with the usage policies of the model providers named in the Privacy Policy, as AUP Section 5 describes.

6.3 What is sent, what is kept, and spoken questions. When you use an AI feature, the content that feature needs — which can include document and page text, card fields and comments with their authors' names, passages found across what you can see, and your conversation so far — is sent to the model provider that answers. If that provider is unavailable, the request may go to the next provider we have configured. Where your Workspace keeps conversations (on unless an owner turns it off), Profusia keeps each person's conversations for them until 90 days after the last message; no screen shows them to anyone else, workspace administrators included; we do not open them except at that person's request, to investigate a security incident or a reported breach of the AUP, to keep the Service running or restore it from a backup where that cannot be done without them, where the law requires, or as Section 16.13 allows; and the person can delete them at any time. A deleted conversation remains in our database backups until they age out (Section 11.5(e)). Profusia keeps no recording of a spoken question; where conversations are kept, the words the model heard are kept as the question. The models are given no tools and cannot act on your Workspace.

6.4 AI providers. The AI providers that receive Customer Content are named in the Privacy Policy and in Annex III of the DPA, and we will add another only as Section 5 of the DPA describes. Each processes content under its own published API terms; we have no zero-data-retention agreement with any provider. Except where the Privacy Policy and Annex III of the DPA state the country in which a provider processes requests, we do not choose or promise that country: each provider processes a request on its own infrastructure, wherever that provider runs it.

6.5 Your content is not sent to providers that may train on it. Some providers' free tiers may use what they are sent to train their models. We do not send Customer Content to an AI provider on terms that allow it to train on what it is sent, and the product holds to that on every request that carries a Workspace's content: it leaves out each provider that our own list of providers marks as one that may train on what it is sent, unless the Workspace asking is one we have named as accepting that trade — we name only our own internal workspace, and will not name a customer Workspace — and if no other provider can answer, the request is refused rather than sent. Our public help assistant — on our help pages, behind the "Ask about Profusia" button, and in the Uiia help widget on profusia.ai/help, which is a separate product of ours — reads no workspace content. What you type into it is not Customer Content and may be answered by a provider tier that keeps and trains on what it is sent, so do not type anything confidential into it.

6.6 No professional advice. The Service, including its AI features and its help assistant, does not provide legal, tax, accounting, medical or other professional advice.

7. Connected services

In short: the assistant you connect and any Google account you link are your relationships; we are not responsible for third-party services.

7.1 Assistants you connect. You may connect assistants, for example Claude or ChatGPT, over the Model Context Protocol. They act as Section 2.4 describes, inside your Workspace only. We test with Claude; other MCP clients, ChatGPT included, may work but have not been tested end to end. What the Service returns to a connected assistant leaves Profusia and is held by that assistant's vendor under your own terms with it. The assistant vendor is your relationship, not ours.

7.2 Google Docs and Sheets sync. If you switch it on, Profusia copies projects and documents nightly into a Google Drive account you connect. It is not offered on the Free plan (Section 4.7 says what happens on a move to Free). The authorization Google issues is stored encrypted at rest under a key held outside the database, is never returned by any interface or export, and is erased with your Workspace (an encrypted copy remains in our database backups until they age out, as Section 11.5(e) describes). It uses Google's per-file scope, which permits access only to files Profusia created and the folder you choose for them; Profusia never reads the contents of anything else in your Drive, and keeps the connected Google account's email address so you can see which account is connected. The copies include names typed into your projects, who last changed each card, each card's most recent comments with their authors' names and, if chosen, a daily brief that names people; each copy is made from the whole Workspace as its owner sees it, so it can include what some members cannot see in Profusia; once in your Drive they are governed by your agreement with Google. A synced copy is a convenience, not the record: it can be delayed, incomplete or fail without notice, and the version in Profusia is the one that counts. Disconnecting asks Google to revoke the authorization and deletes our record of it; files already in your Drive are yours and are not touched. Deleting your Workspace does not revoke the grant in your Google account, so disconnect first or revoke it there.

7.3 Third-party services generally. Model providers, Paddle, Google, the assistant you connect and our infrastructure providers are outside our control. We are not responsible for their availability, terms, acts or omissions, or for content they return, and nothing in these Terms makes us a party to your relationship with them.

8. Acceptable use

In short: follow the AUP; you are the publisher of what you share, and we may take down what breaks the AUP or the law.

Your use of the Service, and your Users' use, is subject to the Acceptable Use Policy, which is part of the Agreement. Where something violates it, we may take the steps AUP Section 8 describes — for example taking down a specific document, switching off a specific feature, asking the Workspace owner to revoke a link or remove a User, or suspending the Workspace — and we will usually take the narrowest step that deals with the problem. Before suspending a paid Workspace for a violation, we will give the notice and cure period in AUP Section 8.3, except where AUP Section 8.4 allows us to act first. Taking down a single document, or switching off a single feature, is not a suspension and does not wait for that period (AUP Section 8.2).

You are the publisher of what you and your Users share. We do not endorse or review Customer Content before it is published, and we have no duty to monitor it; we act on reports and on what we otherwise learn. We may remove, disable or refuse content we reasonably believe breaks the AUP or the law, whether or not it is lawful elsewhere.

8A. Copyright

In short: send copyright notices to legal@profusia.ai; repeat infringers lose access.

If you believe that material served through the Service infringes your copyright, write to our copyright agent: Copyright Agent, Evadaroo & Company, LLC, 502 W 7th St, Ste 100, Erie, PA 16502, USA; telephone: provided when our agent is registered with the US Copyright Office; email legal@profusia.ai. Your notice must contain the information 17 U.S.C. §512(c)(3) requires, which AUP Section 9A lists. When we receive a notice that substantially complies, we remove or disable access to the material and tell the Workspace owner. A User whose material was removed may send a counter-notice under 17 U.S.C. §512(g), as AUP Section 9A describes, and we then restore the material as that Section provides. We keep a record of valid notices, and in appropriate circumstances we terminate the Users and Workspaces of repeat infringers. Other abuse and takedown reports also go to legal@profusia.ai.

9. Privacy, security and data protection

In short: how we protect your content, what we do not claim, what not to put in, and how we tell you about an incident.

9.1 Privacy and the DPA. The Privacy Policy (profusia.ai/legal/privacy) describes what we store, the providers that hold it, how long it is kept, and who processes it. We do not offer a choice of region: where your content is stored was chosen by our infrastructure provider when our database and storage were set up and is not pinned to a region, and it is processed wherever our providers operate, which includes the United States. Where we process personal data on your behalf (Customer Personal Data, as the DPA defines it), the DPA applies and is part of the Agreement.

9.2 How we protect Customer Content. We maintain administrative, technical and physical safeguards designed to protect Customer Content; Annex II of the DPA and profusia.ai/trust describe them in more detail. The safeguards include these: most of the product's reads and writes of a Workspace's content are designed to pass through a single workspace-scoping layer; paths that query the database directly for one Workspace are designed either to name that Workspace in the query or to check a record's Workspace before using it, and some jobs work across Workspaces by design (Annex II of the DPA names the main ones), with an automated test suite that checks one Workspace cannot reach another's data, and our rule is that each new workspace-scoped table is tested against cross-tenant access before it ships; each Workspace is served from its own subdomain, so browser origin rules separate Workspaces from each other as well as our code does; credentials we issue are stored only as hashes, apart from the live-table address in Section 2.3 (the one third-party credential we hold, a Google grant, is encrypted); delivered pages run under a restrictive content security policy and are never executed on our servers; and privileged actions are recorded in an audit trail the product does not let anyone edit, kept for 400 days, which owners and admins can read and export (the export holds the most recent 5,000 events). We may change these measures, but not in a way that materially reduces the overall protection of Customer Content. No security measure is perfect, and we do not promise that Customer Content will never be accessed, lost or disclosed without authorization. The Service does not offer multi-factor sign-in, and our own operator console is opened with a password, or with keys only we hold, rather than with multi-factor sign-in.

9.3 What we do not claim, and data you must not put in. We hold no SOC 2 report, no ISO 27001 certificate, no HIPAA attestation, and no third-party penetration test, and none are in progress. Isolation is logical, not physical. We have no dedicated security officer. We say so plainly here and at /trust rather than implying otherwise. You will not put into the Service the data described in Section 3 of the Acceptable Use Policy, or any data whose handling requires a certification we do not hold.

9.4 Security incidents. If we confirm a breach of our security that leads to the accidental or unlawful destruction, loss, alteration or unauthorized disclosure of, or access to, Customer Content (a "Security Incident"), we will notify the Workspace owner without undue delay after confirming it, with what we know at the time and updates as we learn more. Where the DPA applies, its Section 3.7 governs instead. A Security Incident does not include unsuccessful attempts or activities that do not compromise the security of Customer Content (such as pings, port scans, blocked sign-ins or denial-of-service attacks), or access through a link, credential or connected assistant that you or your Users handed out, or anything done by a page, script or file that you or your Users published, including acting with a signed-in member's permissions as Section 5.5 describes. Notifying you is not an admission of fault.

10. Confidentiality

In short: each side keeps the other's non-public information confidential; we open your content only for support you ask for, to investigate a security incident or abuse, to keep the Service running or restore it, or where the law or a legal claim requires it.

10.1 What each party does. Each party may receive the other's non-public information ("Confidential Information"). The receiving party will use it only to perform its obligations and exercise its rights under the Agreement, will protect it with at least reasonable care, and will disclose it only (a) to its and its affiliates' personnel, contractors, professional advisers and service providers (including those listed in the Privacy Policy and the DPA) who need it for the Agreement and are bound by confidentiality obligations or professional duties at least as protective as this Section, or by the service provider's own published terms where the DPA permits; and (b) other than Customer Content, to a prospective acquirer, investor or lender under a written confidentiality agreement.

10.2 What it does not cover. This Section does not cover information that is or becomes public through no fault of the receiving party, that the receiving party already had or developed independently, or that it lawfully received from a third party without a duty of confidence.

10.3 Compelled disclosure. A party compelled by law to disclose Confidential Information may do so, after giving the other party notice where the law allows, and only to the extent required. Section 16.13 says how we handle legal process for Customer Content.

10.4 Customer Content, and our own access to it. Customer Content is your Confidential Information. Profusia is operated by one person, who holds administrative access to the production database, storage and backups and so can technically read Customer Content; it is not encrypted from us. We access Customer Content ourselves only (a) at your or a User's request, for support; (b) to investigate a security incident or a reported breach of the AUP; (c) where the law requires; (d) to keep the Service running or restore it from a backup, where that cannot be done without it; or (e) as Section 16.13 allows — and a person's kept AI conversations only as Section 6.3 says. We never show Customer Content to an investor, a lender or a prospective acquirer, and a successor under Section 16.4 receives it only to keep providing the Service under these Terms. The operator acts we can take on a Workspace include viewing its members, roles, plan and usage; keeping private notes about it (erased with it); changing its plan, including putting it on its plan as that plan now stands, or a price or free features we agreed with you; granting or withdrawing individual features; revoking a pending invitation; suspending or reinstating it; taking down a document; issuing a sign-in reset link (we email the account holder when it is used, where we can send one, and, for an account that belongs only to self-serve Workspaces nobody has paid for, only at an address its sign-up proved); issuing an owner invitation, to set up a Workspace's first owner or to restore control to an owner whose identity we have verified (Section 16.18); rotating its access key; disconnecting its assistants; placing or releasing a legal hold (Section 16.13); marking a suspended Workspace for erasure once these Terms have been terminated and the export window in Section 11.5(c) has passed, or withdrawing that mark; and downloading a backup. A reset link, an owner invitation and a newly rotated access key each give us, until it is handed on or used, a credential that could open the Workspace; we issue them only to pass to you or to the person they are for, and do not use them ourselves. Every one of these acts except viewing is recorded in our operator log, and, where it concerns one Workspace, in that Workspace's own audit trail as well — except a private note, which only our operator log records, and a legal hold, which we record only in our operator log and our own audit trail, because we tell an owner about a hold only where that is lawful and safe (Section 16.13). A backup download is also recorded in our own audit trail, naming who downloaded which night. Viewing a Workspace's details, a restore carried out with our host's own tools, and reading or changing the database or storage directly with those tools (our host's dashboard, command-line tools or programming interface) are not recorded. Our internal operations console (Evadaroo HQ) can take the same acts except downloading a backup, releasing a legal hold, marking a Workspace for erasure, reinstating a suspended Workspace while anything in it is waiting to be erased, or issuing anything that could give someone access to our operator console, such as an owner invitation that names nobody or names an address of our own. The AI coding tools we build the Service with work under a written rule never to read Customer Content; the credential they deploy with could also read production data, so that rule is a policy control rather than a technical one. The Privacy Policy describes who at Profusia can see what.

10.5 How long, and feedback. These obligations last while the Agreement is in force and for three years after it ends; for Customer Content, for as long as we hold it; and for trade secrets, for as long as they remain trade secrets. Feedback (Section 16.16) is not your Confidential Information.

10.6 Security and the limits. Our obligations for the security of Customer Content are those in Section 9 and the DPA, and the limits in Section 14 apply to them.

11. Term, suspension and termination

In short: cancelling a plan does not end your Workspace; deleting it does, after a 30-day restore window; if the Agreement is terminated, an owner can still ask for an export for 30 days.

11.1 Term. These Terms apply from when you accept them until they end under this Section.

11.2 Ending for convenience. Cancelling a paid plan does not end these Terms: the Workspace moves to Free at the end of the paid term (Sections 4.7 and 4.10). You may end these Terms for a Workspace at any time by deleting it (Section 11.5(b)) after cancelling any paid subscription. They end for that Workspace when it is erased, and restoring it within the 30 days continues them; if you hold other Workspaces, these Terms continue for them. If you cannot delete a Workspace yourself, write to legal@profusia.ai from an owner's address and we will help. We may end the Service for our convenience on 30 days' notice, and will then refund the fees prepaid for the unused term. Otherwise a term ended early is not refunded, except as the Refund Policy provides.

11.3 Termination for breach. Either party may terminate these Terms on written notice if the other materially breaches them and fails to cure the breach within 15 days of notice, or, for a breach of the AUP, as AUP Section 8 provides.

11.4 Suspension. We may suspend the Service for your Workspace, or restrict part of it — for example by rotating the Workspace's access key, disconnecting its connected assistants, or asking the owner to remove a User or revoke a link or portal — if we reasonably believe that: (a) it is needed to prevent or stop a security threat, an attack, or harm to the Service, to other customers, to Recipients or to the public; (b) you or your Users are violating the AUP, subject to AUP Section 8; (c) it is required by law, a court order, or a lawful request from a government authority; (d) an amount remains unpaid after the notice in Section 4.10, or a payment is reversed, disputed or appears fraudulent; or (e) your Workspace is an unpaid self-serve Workspace being used in a way the safeguards in Section 4.12 are meant to prevent. Taking down a single document, or switching off a single feature, under AUP Section 8.2 is not a suspension under this Section; AUP Section 8 governs it. We will tell the Workspace owner why by email: for a violation of the AUP, as AUP Section 8 describes, including before suspending where AUP Section 8.3 requires it; for any other reason, before suspending where that is practical, and otherwise as soon as we can. In either case we need not do so where the law forbids it, or where telling you would put a person at risk, compromise an investigation or defeat the purpose of the suspension. We will limit a suspension to what is reasonably needed and lift it once the cause is resolved. Suspension does not delete anything, and a suspended Workspace is held rather than erased (Section 16.13), except one marked for erasure after these Terms were terminated, which a suspension does not hold and only a legal hold delays (Section 11.5(c)). It does not by itself stop billing; if we suspend for a reason that is not your breach, the Refund Policy applies. While a Workspace is suspended, an owner may ask for an export of its content, and we will provide one unless that would be unlawful or would defeat the purpose of the suspension.

11.5 What happens to your content.

(a) Cancelling a paid plan does not end your Workspace. At the end of the paid term the Workspace moves to Free under Section 4.7, and your content stays. (A Workspace that nobody pays for and nobody uses may later be erased under Section 4.13.)

(b) If an owner deletes the Workspace, it becomes unreachable at once: sign-in, connected assistants and links all stop. An owner can restore it from its front door for 30 days; restore it first if you want to export. After that window, a nightly job erases its database rows and stored files; the erasure waits while a running subscription cannot be confirmed cancelled, and while the Workspace is suspended or held (Section 16.13) and for 30 days after that ends, during which an owner can again restore it. Cancel any running subscription before deleting — deletion is refused while one is live — and if one is still running at erasure, we cancel it then, without a refund for the remaining period. You may ask for earlier erasure; we will do it where reasonably practicable and confirm it in writing.

(c) If either party terminates these Terms, the Workspace becomes unreachable. For 30 days after termination, a Workspace owner may ask us for an export at support@profusia.ai or legal@profusia.ai. We will either reinstate the Workspace long enough for an owner to use the product's own export (after taking down anything that was the reason for the termination; while it is reinstated, its members, their assistants and its links work again) or provide the export ourselves by a secure method we choose, unless doing so would be unlawful or would create a security risk. We will not provide material that is unlawful to hold or return (such as child sexual abuse material), material taken down on a valid legal notice, or anything an authority directs us to withhold. After that window we mark the Workspace for erasure, and our nightly job erases its database rows and stored files 30 days after the mark, as it would a deleted Workspace's but with no restore period, so normally about 30 days after the window closes. A suspension that only kept the Workspace closed after termination does not delay this; a hold under Section 16.13 does, and once such a hold ends the erasure waits 30 days more.

(d) What the export contains. The export covers the current version of each document you can see, plus projects, datasets, sites and collections, and, for owners and admins, the audit log. It does not include earlier versions, comments, chat or kept AI conversations. We provide earlier versions, comments and chat on request, within a reasonable time and not more than once a quarter for each Workspace (and once after termination), unless the law requires more; for personal data, Section 6.2 of the DPA applies. A person's kept AI conversations we provide only to that person, unless the law requires otherwise.

(e) What stays after erasure. Erased data leaves our database backups within 14 nights, and our host's point-in-time recovery history within up to 30 days. A copy we take by hand, for a restore or a test, is deleted within 30 days of being taken; one kept under Section 16.13 is kept only as long as that purpose requires. We keep a minimal record after erasure, as the Privacy Policy describes: billing events, our own operator log, the plan, trial and limits the Workspace had (recorded against its internal id, with nothing about any person), a record in our own audit trail of the erasure and of any legal hold on the Workspace (400 days), email addresses that bounced or complained, a one-way fingerprint of the email address of anyone who opened a Workspace through sign-up, and the former Workspace address (held for a time so that nobody else can take it over). Paddle keeps its own billing records.

(f) You are responsible for exporting anything you want to keep before these windows close. After erasure we cannot recover it.

11.6 Survival. Sections 1, 2.3, 2.4, 4 (for fees accrued before termination), 5, 6.2, 6.2A, 6.6, 7.3, 9.3, 10, 11.5, 12, 13, 14, 15 and 16, and any other provision that by its nature should survive, survive termination.

12. Warranties and disclaimer

In short: on paid plans we promise reasonable skill and care and the safeguards in Section 9.2; otherwise the Service is provided as is.

12.1 Our limited warranty. For paid plans, we warrant that during your paid term we will provide the Service with reasonable skill and care and will maintain the safeguards listed in Section 9.2 in all material respects. If we breach this warranty and you tell us within 30 days of discovering the breach, we will use reasonable efforts to correct it. If we cannot correct it within 30 days of your notice, you may end the affected subscription and receive a refund of the fees prepaid for the unused part of the term. This is your sole and exclusive remedy for breach of this warranty. The Free plan and trials are provided with no warranty.

12.2 Otherwise, the Service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted or error-free, that it will meet your requirements, or that any AI output will be accurate, complete, or suitable for your purpose.

12.3 Dissatisfaction. Your remedy for dissatisfaction within 30 days of your first payment is the refund in Section 4.6.

13. Intellectual-property claims and indemnification

In short: if the Service is said to infringe, we fix it or refund; you cover claims that come from your content, your Users, your assistants or your breach.

13.1 If the Service is claimed to infringe. If a third party claims that the Service, as we provide it, infringes their intellectual property rights, or we reasonably believe such a claim is likely, we may, at our option and expense: (a) obtain the right for you to keep using the Service; (b) modify or replace the affected part so that it no longer infringes, without materially reducing what it does; or (c) end the affected part of the Service and refund the fees prepaid for the unused part of the term. This Section states our entire obligation, and your exclusive remedy, for any claim that the Service infringes a third party's rights. We do not defend or indemnify you against such claims unless a signed Order on a business plan says we will, and then only up to the amount that Order states, which will be no more than the fees paid in the 12 months before the claim.

13.2 By you. You will defend us, our affiliates, and our and their members, managers, officers and contractors against any claim, demand, investigation or proceeding by a third party (including a Recipient, a portal visitor, one of your Users, or a government authority) arising out of or relating to: (a) Customer Content, or your or your Users' decision to share it, including what a Recipient did with something you shared; (b) your or your Users' use of the Service in breach of the Agreement or applicable law, including putting into the Service data that AUP Section 3 excludes; (c) anything an assistant or other software connected by you or your Users did with that access; or (d) a dispute between you and your Users, Recipients or clients. You will pay the damages, fines, penalties, settlement amounts and reasonable legal fees and costs that result, except to the extent the claim results from our breach of these Terms.

13.3 Procedure. The party seeking a defense must tell the other promptly of the claim (a delay relieves the other party only to the extent it is prejudiced by it), let the defending party control the defense and settlement, and cooperate reasonably at the defending party's expense. The protected party may take part with its own counsel at its own cost. No settlement that admits fault on the protected party's part, or imposes an obligation on it other than a payment the defending party makes, may be made without its written consent, which will not be unreasonably withheld.

14. Limitation of liability

In short: neither side pays the other's indirect losses, and, apart from the exceptions in Section 14.3, each side's total liability for everything is capped at the fees paid in the last 12 months or US $100, whichever is more.

14.1 Excluded damages. To the extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, business or goodwill, however caused and on any theory of liability, even if it was advised of the possibility and even if a limited remedy fails of its essential purpose.

Loss or corruption of Customer Content. If Customer Content is lost or corrupted because we breached the Agreement, we will use reasonable efforts to restore it from the most recent backup we hold that contains it. Your reasonable, direct cost of recreating or re-entering what could not be restored is not excluded by this Section and is subject to the cap in Section 14.2; any other loss that follows from it, such as lost profits, revenue, business or goodwill, stays excluded. Our backups cover the database: projects, cards, comments, chat, datasets, each document's name and details, and the text our search index holds for each document it indexes — up to the first 64,000 characters of the current version of a text or Office document, and, for an HTML page, up to 64,000 characters of its source as well. They are taken nightly and each is kept for 14 nights. They do not hold the stored files themselves, in any version, whether you uploaded a file, an assistant published it or you wrote it in the browser. The files are stored once with our infrastructure provider and are not separately backed up, so we cannot restore a document or file that is lost or erased; the search text, which keeps none of a document's layout and stops at its limit, is not a copy we restore documents from. Keep your own copies of anything you cannot afford to lose; the export (Section 11.5(d)) helps you do that.

14.2 One cap. To the extent the law allows, each party's total aggregate liability arising out of or relating to the Agreement — these Terms, the DPA (including, as far as they allow, the Standard Contractual Clauses and UK Addendum it incorporates) and any Order, taken together — is limited to the greater of (a) the fees you paid or owe for the Service in the 12 months before the event giving rise to the claim, or (b) US $100. The DPA creates no separate or additional cap; claims under it count toward this one. A higher cap applies only where a signed Order says so.

14.3 Exceptions. Sections 14.1 and 14.2 do not limit: (a) your obligations under Section 13.2; (b) your obligation to pay fees; (c) your liability for breaching Section 8 or the AUP (other than a breach only of AUP Section 4.2, on accounts, trials and seats, or of AUP Section 5.3, on model providers' own policies, which Sections 14.1 and 14.2 do limit), or for infringing or misappropriating our intellectual property; (d) either party's liability for its own fraud or willful misconduct; or (e) any liability that the law does not allow to be limited or excluded. A breach of Section 9, of Section 10 as it relates to Customer Content, or of the DPA — including any Security Incident or Personal Data Breach — is subject to Sections 14.1 and 14.2 and is not an exception to them. In this Section and in the DPA, "willful misconduct" means a deliberate act or omission done with the intent to cause the harm in question, or with knowledge that the harm was substantially certain to follow. It does not include negligence of any degree, a mistake, or a decision about how to design, secure or run the Service, including any limitation these Terms or the Documentation disclose (such as the absence of multi-factor sign-in).

14.4 Basis of the bargain. These allocations are an essential basis of the Agreement and of our prices, and they apply even if a limited remedy fails of its essential purpose.

14.5 Leaving after a breach of personal data. If a Personal Data Breach (as the DPA defines it) caused by our breach of the DPA affects your Workspace, you may terminate the Agreement by written notice within 60 days of our notice of it, and receive a pro-rata refund of the fees prepaid for the unused term.

14.6 Our people, and yours. To the extent the law allows, neither party's members, managers, officers, employees or contractors are personally liable to the other party, or to its Users, under or in connection with the Agreement or the Service; a claim may be brought only against the party itself. Those persons may rely on Sections 14 and 15 as if they were parties.

15. Disputes, governing law and venue

In short: talk to us first; then binding individual arbitration, not a class action or a jury; small-claims court stays open; you may opt out of arbitration within 30 days; claims must be brought within a year.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND IT WAIVES THE RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION UNDER SECTION 15.5.

15.1 Talk first — 30 days. Before starting an arbitration or a court case, the party with the complaint will send the other a written description of it and of what it wants (to legal@profusia.ai for us; to the Workspace owner's email address for you), and both will try in good faith to resolve it. Neither party may start proceedings until 30 days after that notice, except to seek an injunction under Section 15.4(b). This period also extends any applicable time limit by its own length.

15.2 Binding individual arbitration. Except as Section 15.4 provides, any dispute, claim or controversy between you and us — including a claim you bring against any of our members, managers, officers, employees, contractors or affiliates — arising out of or relating to the Agreement or the Service, including its formation, scope or validity (a "Dispute"), will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. If you are an individual and the AAA decides that its Consumer Arbitration Rules apply, those rules apply instead. The AAA's Mass Arbitration Supplementary Rules apply where their own terms say they do. The arbitration will be held in English before a single arbitrator, seated in Erie County, Pennsylvania; if the amount claimed is less than US $25,000, the claimant chooses whether it is held by video conference or decided on written submissions, unless the arbitrator decides an in-person hearing is needed. The arbitrator may award any individual relief a court could, applying the governing law, but only to the party seeking it and only as far as that party's individual claim requires. Judgment on the award may be entered in any court with jurisdiction. Fees are allocated under the applicable AAA rules, and, for an individual claim of less than US $10,000 that you bring in good faith, we will pay the AAA filing, administration and arbitrator fees to the extent they exceed what filing the same claim in court would have cost you, unless the arbitrator finds the claim frivolous or brought for an improper purpose (judged by the standards of Federal Rule of Civil Procedure 11(b)), in which case the applicable AAA rules allocate those fees. Where the AAA's Mass Arbitration Supplementary Rules apply, their fee schedule governs the cases they cover. The arbitrator decides questions about the scope and enforceability of this Section 15, except that a court decides any question about Section 15.3 and about whether a Dispute falls within Section 15.4. The Federal Arbitration Act governs this Section 15.

15.3 No class or representative actions. EACH PARTY MAY BRING A DISPUTE ONLY IN ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one party's claims, except that the AAA may administer related cases together under its Mass Arbitration Supplementary Rules, and may not preside over any class or representative proceeding. If this Section 15.3 is found unenforceable as to a particular claim or request for relief, that claim or request — and only that one — is severed and decided by a court under Section 15.6, after the arbitration of every other claim has finished.

15.4 Exceptions. Either party may (a) bring an individual claim in a small-claims court that has jurisdiction, for as long as it stays there on an individual basis; and (b) seek an injunction or other equitable relief in any court with jurisdiction to stop actual or threatened infringement or misappropriation of intellectual property, a breach of Section 10, or a breach of the AUP.

15.5 Opting out. You may opt out of Section 15.2 by emailing legal@profusia.ai from a Workspace owner's address, naming the Workspace and saying that you opt out of arbitration, within 30 days after you first accept these Terms. Opting out does not affect anything else in these Terms: Disputes are then decided in court under Section 15.6, and Section 15.3 applies there to the extent the law allows.

15.6 Courts, and no jury. Any Dispute that is not arbitrated, other than a small-claims action under Section 15.4(a) or a request under Section 15.4(b), will be brought only in the state courts located in Erie County, Pennsylvania, or in the United States District Court for the Western District of Pennsylvania, and each party consents to their personal jurisdiction and venue. TO THE EXTENT THE LAW ALLOWS, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY SUCH PROCEEDING.

15.7 Time limit. To the extent the law allows, a Dispute must be started within one year after the party bringing it knew, or reasonably should have known, of the facts giving rise to it, or it is permanently barred. The 30-day period in Section 15.1 extends this limit by its own length. The limit applies equally to both parties; it does not apply to a claim for fees, or for a refund or credit, owed under the Agreement, or to a claim the law does not allow to be shortened.

15.8 Changes to this Section. A change we make to this Section 15 after you accepted it does not apply to a Dispute of which either party had given notice before the change took effect. If we make a material change to this Section 15, you may reject it by emailing legal@profusia.ai from an owner's address within 30 days after it takes effect; the version you last accepted then continues to apply to you.

15.9 Governing law. These Terms, and any Dispute, are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules, and, as Section 15.2 says, by the Federal Arbitration Act. The UN Convention on Contracts for the International Sale of Goods does not apply. The Standard Contractual Clauses and UK Addendum incorporated by the DPA keep the law and courts they name.

16. General

In short: how the documents fit together, how they change, and the other rules that hold the Agreement together.

16.1 Entire agreement. The Agreement is the entire agreement between us about the Service and replaces any earlier discussions. The Privacy Policy explains how we handle personal data; it is a notice, not part of the Agreement. The pre-printed terms of a purchase order have no effect.

16.2 Order of precedence. If documents conflict, this order applies: (1) a signed Order, but only for the terms it expressly changes; (2) the DPA, including the Standard Contractual Clauses and UK Addendum it incorporates, on the processing of personal data (within the DPA, those clauses prevail); (3) the Refund Policy, on refunds only; (4) these Terms; (5) the AUP. One exception: AUP Section 8 governs how we enforce the AUP, and where it differs from Section 8, 11.3 or 11.4 of these Terms, AUP Section 8 prevails. Paddle's Buyer Terms govern the purchase transaction between you and Paddle. Our trust page and security packet (profusia.ai/trust and profusia.ai/trust/packet), our privacy summary page (profusia.ai/privacy), our accessibility statement and the rest of the Documentation — other than the pricing page and Workspace settings › Plan & billing, to the extent Section 4.1 makes them part of your Order — describe our practice on the date they show; they are not contracts or warranties.

16.3 Changes to these Terms. We may update these Terms. We post each version with its effective date and keep every earlier version, which we will send on request. For a material change we will email the Workspace owner at least 30 days before it takes effect. A change required by law, or needed to address a security risk, a new kind of abuse or another active harm, may take effect sooner, with notice as soon as practicable. A change that is not material takes effect when posted. Continuing to use the Service after a change takes effect accepts it. If you reject a material change, you may cancel before it takes effect, and we will refund the fees prepaid for the unused term. Changes to prices and plans follow Section 4.11; each payment is refunded under the Refund Policy in force when it was made; and a change to Section 15 applies only as Section 15 itself provides.

16.4 Assignment. We may assign or transfer these Terms, in whole or in part, without your consent, to an affiliate or to a successor in a merger, acquisition, reorganization, or sale of all or substantially all of the assets or business to which these Terms relate, and we will tell you when we do. You may assign them only with our prior written consent, which we will not unreasonably withhold, except that you may assign them on notice to a successor to all or substantially all of your business if all fees due are paid. Any other attempted assignment is void.

16.5 Notices. Notices to us go to legal@profusia.ai, with a copy to Evadaroo & Company, LLC, 502 W 7th St, Ste 100, Erie, PA 16502, USA. Notices to you go to the email address on file for the Workspace owner or owners, which you will keep current. An email notice is given when it is sent, unless the sender learns that it was not delivered. Before acting on an emailed instruction to change a plan, seats or billing, to cancel, or to delete or erase a Workspace, we may ask an owner to confirm it in the product or from the owner's address on file, and we may rely on an instruction that reasonably appears to come from an owner.

16.6 Force majeure. Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control. These include natural disasters, epidemics, war, terrorism, civil unrest, labor disputes and government action; failures or outages of the internet, of utilities, or of third-party services we rely on (including Cloudflare, Paddle, email delivery, identity and AI model providers); and denial-of-service or other cyberattacks that happen despite reasonable safeguards. This does not excuse an obligation to pay fees.

16.7 Export and sanctions. You will not use or export the Service in violation of US export-control or sanctions law, and you represent that you are not located in, organized in or ordinarily resident in an embargoed country or region, and are not on a US restricted-party list. We do not screen users or block access by location; you are responsible for your own compliance and for not giving access to anyone the law forbids.

16.8 US government end users. The Service is "commercial computer software" under FAR 12.212 and DFARS 227.7202; government rights are those in these Terms.

16.9 Publicity. We will not use your name or logo as a customer reference without your prior written consent.

16.10 Independent contractors. No partnership, agency, employment or joint venture is created. There are no third-party beneficiaries, other than the persons Sections 13.2 and 14.6 protect.

16.11 Severability and waiver. If a provision is unenforceable, it is limited to the minimum extent necessary and the rest stands. A failure to enforce is not a waiver.

16.12 Electronic communications. We and Paddle may give you agreements, notices, invoices, receipts and other communications electronically, and they satisfy any legal requirement that they be in writing. Ticking a box or pressing a button to accept these Terms is your electronic signature.

16.13 Legal process, preservation and holds. Apart from what Sections 5.2 and 10.1 allow (our service providers, and the Users and Recipients you choose), we disclose Customer Content to a government authority or other third party only: (a) when we are legally compelled to, including a report the law requires, such as to the National Center for Missing & Exploited Children; (b) when we believe in good faith that disclosure without delay is needed to prevent death or serious physical injury to a person, as the law permits; (c) as reasonably needed to establish, exercise or defend our legal rights, including in a Dispute with you; (d) to pass a copyright notice or counter-notice to the other side, as AUP Section 9A describes; or (e) with the Workspace owner's consent — in each case only as much as that purpose needs. Where the law allows, we tell the Workspace owner before we disclose in response to legal process under (a), so you can seek a protective order, and where reasonably practicable we seek to narrow a request that appears overbroad; we do not give notice before a report of child sexual abuse material. Where the law requires, or for an investigation, legal process or a legal claim, we may preserve Customer Content and records beyond the normal retention and erasure periods, including after a deletion request, and may disclose them as (a) to (e) allow, telling the Workspace owner where that is lawful and safe. A Workspace we have suspended, or one we must preserve for an investigation or legal process, is held: it is not erased — not by a deletion an owner asked for, before or after the suspension or hold began (Section 11.5(b)), not under Section 4.13, and not by our nightly erasure of items emptied from its trash, which also cannot be erased at once — and no person can be erased from it, until the suspension or hold ends. The one exception is a Workspace marked for erasure after these Terms were terminated: a suspension does not hold that erasure, and only a legal hold delays it (Section 11.5(c)). When a suspension or hold ends, normal retention resumes, but not the same night: nothing it held is erased until that erasure's own waiting period has passed again, counted from the day it ended (30 days for a deleted Workspace, and, after a legal hold ends, for one being erased after termination; a few days for items emptied from its trash, and before a person can be erased from it), and the periods in Section 4.13 are counted from that day. Apart from those erasures waiting, a hold for an investigation or legal process changes nothing in the Workspace — what its Users delete themselves is still deleted — and we record it in our operator log and our own audit trail, not in the Workspace's audit trail. Records that expire by age under the Privacy Policy go on expiring while a Workspace is held, unless we keep them, or a copy of them, for that purpose. Where the DPA applies, its terms on disclosure apply as well.

16.14 Equitable relief. A breach of Section 8, Section 10 or the AUP, or an infringement of a party's intellectual property, may cause harm that money cannot adequately remedy. The harmed party may seek an injunction or other equitable relief in addition to any other remedy, without posting a bond where the law allows.

16.15 Interpretation. "Including" means including without limitation. Headings, "The short version" box and the "In short" lines are for convenience only; where one differs from a section, the section governs. These Terms are written in English, and the English version governs any translation.

16.16 Feedback. If you or your Users send us suggestions or other feedback, we may use them freely, without obligation or payment to you. Feedback gives us no right in your Customer Content.

16.17 Our rights, and your right to use the Service. We and our licensors own the Service, its software, its templates and help content, and the Profusia names and marks, and no rights are granted except those these Terms state. Subject to the Agreement, we give you a non-exclusive, non-transferable right, during your subscription or while you use the Free plan, to use the Service for your business and to let your Users do so. The restrictions in AUP Section 4 are part of that right. What you make from one of our templates is your Customer Content; the template itself stays ours.

16.18 Workspace control and addresses. We may rely on instructions from a Workspace owner as instructions from you. If there is a dispute about who controls a Workspace, we may require reasonable proof, hold changes to its ownership, or follow a court order, and we may issue a sign-in reset link to an owner whose identity we have verified. We may refuse a Workspace address, or require it to change, if it infringes someone's rights, misleads, or uses a word we reserve; when an address changes, we forward the old one where we can.

16.19 If we stop offering the Service. If we decide to stop offering the Service, we will give at least 30 days' notice where we reasonably can, keep export available during that time, and refund the fees prepaid for the unused term.

17. Contact

In short: where to write.

• General and legal notices, abuse, takedown and copyright reports: legal@profusia.ai
• Billing, refunds, and plan or seat changes: billing@profusia.ai
• Support: support@profusia.ai
• Security vulnerability reports: security@profusia.ai (see /.well-known/security.txt)

Evadaroo & Company, LLC, trading as Profusia AI · 502 W 7th St, Ste 100, Erie, PA 16502 · USA