Sign in

Part of the legal pack — see also: Terms of Service · Privacy Policy · Data Processing Addendum · Acceptable Use Policy. A plain-English summary of how Profusia handles personal data is at /privacy.

Profusia AI — Refund Policy

Effective date: 12 November 2026

The short version. This box is a plain-English summary for convenience. It is not part of this policy, and where it differs from the numbered sections below, the sections govern.

30 days, money back. Ask within 30 days of your first payment and we refund it in full, with no reason needed, once per customer. The refund ends the subscription and the Workspace moves to the Free plan.

Paid plans renew automatically until you cancel. Cancel at any time and you keep your plan to the end of the period you paid for, including a feature we take off the plan meanwhile; then the Workspace moves to Free. Before a yearly plan renews, we remind its owners by email, with the exceptions Section 3 lists.

Change plan or seats in Plan & billing while your subscription is running and paid up. A change that costs more is charged pro rata at once. One that costs less takes effect at once and is credited against your next bills; credits are not paid out as cash, except as part of a refund this policy gives for the unused term. During a trial, nothing is charged until the trial ends.

After the first 30 days there are no partial refunds, except in the cases Section 5 lists (for example where we end the Service, break our side of the deal, or change it in a way you reject) and for charges made in error (Section 10).

Cancelling or downgrading does not by itself delete anything you made. A Workspace that nobody pays for or uses is closed and later erased, after we warn its owners: 90 days after its trial ends for a self-serve Workspace that was never paid for, and after 12 months for one on the Free plan (Section 6).

This policy says when you can get your money back for a paid Profusia AI plan, and how. It is part of the Agreement you accept with the Profusia AI Terms of Service (Terms, Section 4.6) when you buy a plan. The Service is provided by Evadaroo & Company, LLC, a Pennsylvania limited liability company trading as Profusia AI ("Profusia", "we", "us"). Capitalized words, such as Customer, Workspace, User, Order, AUP and DPA, mean what the Terms define.

Who sells, who decides, who pays. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. We decide refund requests under this policy; Paddle, as Merchant of Record, reviews and pays them (Section 2 says what happens when Paddle cannot or does not). Paddle's Buyer Terms (paddle.com/legal/checkout-buyer-terms) also apply to your purchase and govern the purchase transaction between you and Paddle. If we ever change payment provider, we will update this policy before taking any payment through the new one.

How it fits with the other documents. Section 16.2 of the Terms decides which document governs where they differ. In short: where a signed Order sets its own refund terms, those apply instead of this policy; and if this policy and the Terms differ about a refund, this policy applies.

1. 30-day money-back on your first payment

If Profusia is not right for you, ask within 30 days of your first payment for a paid plan and we will refund that first payment in full. You do not have to give a reason.

  • The 30 days run from the date of your first payment shown on Paddle's receipt. Your request must reach us, or Paddle, by the end of the 30th day.
  • Monthly and annual alike. On a monthly plan the refund is your first month; on an annual plan it is your first annual payment. On a per-seat plan it covers every seat in that payment. It also covers any charge added to that same subscription before you ask, for extra seats, a larger plan or a change of billing interval, and a renewal charged after your request reached us.
  • What is refunded is the full amount Paddle charged you for those payments, including any tax it collected (Section 2 says how tax is handled in a refund we pay directly). Any part of a bill settled with a credit from a downgrade (Section 4) is not paid out as cash, and the refund ends any such credit on the subscription.
  • Once per Customer (see Once per Customer below). A second Workspace, a change of plan, or a return after cancelling does not start the 30 days again.
  • Trials. A trial costs nothing, so there is nothing to refund for it. If you gave a card to start a trial at checkout, the first payment is taken automatically when the trial ends unless you cancel before then, or at once if an owner starts the plan early (Section 3), and the 30 days start from that payment.
  • A refund ends the subscription. When we confirm the refund we cancel the subscription with immediate effect, so nothing more is charged, and the Workspace moves to the Free plan straight away. Your content stays, and the refund does not by itself revoke a link you handed out or take a published page offline (Terms, Section 4.7). A feature the Free plan leaves out cannot be newly set up, though what you already set up keeps working as Section 4.7 of the Terms describes, and in-app AI stops. While the Workspace is over one of Free's limits you cannot add more of that thing; what is already there stays, and can be read and exported. A Workspace opened through self-serve sign-up returns to the safeguards for unpaid Workspaces (Terms, Section 4.12).
  • This is your remedy for being dissatisfied in those 30 days (Terms, Section 12.3). It does not limit a claim that we broke the Terms.

Once per Customer. For this rule, an organization, together with anyone acting for it, is one Customer however many Workspaces, email addresses or payment methods it uses, and so is a person buying for themselves. To apply the rule we may compare a request with our record of earlier refunds and with Paddle's records of the buyer, and we may treat the same payment details, or the same Workspace owner, as a sign of the same Customer. A refund of a payment that Paddle gives you, under its own Buyer Terms or under the law, counts as your Section 1 refund; a correction of a charge made in error, or a refund of tax (Section 10), does not. We keep a record of the refunds and payment disputes Paddle tells us about, so that we can apply this rule (Privacy Policy, Section 1.6).

When we may decline. We will not refund under this Section where we reasonably believe the request is part of a pattern of buying and refunding (for example, a new Workspace, address or payment method used to take the money-back again), where the payment was made fraudulently, where Section 7 says no refund is due, or where the law prohibits the refund, including sanctions law. If we decline, we tell you why, and you can reply with anything we have missed.

2. How to ask, and how a refund is paid

How to ask. Write to billing@profusia.ai from the email address of an owner of the Workspace, or from the address Paddle's receipt was sent to, naming the Workspace and, if you have it, the invoice or transaction number on Paddle's receipt. If the request comes from an address that is not an owner's, we confirm it with a Workspace owner before we cancel anything. You can also ask Paddle through the link on your receipt; requests Paddle refers to us are decided under this policy. We aim to reply within five business days. Your request counts from the day it reached us (or Paddle), so a slow reply, or the time an owner takes to confirm it, never costs you the 30 days.

What happens next. We confirm the request, cancel your subscription so nothing further is charged, and ask Paddle to refund you. Your Workspace then moves to the Free plan, and your content stays.

Refunds Paddle gives itself. Paddle may also refund a payment under its own Buyer Terms, including, at its discretion, within 14 days of a renewal. That refund counts as your Section 1 refund (Section 1, Once per Customer). When we learn that Paddle has refunded a payment in full, we cancel the subscription as we would for a refund under Section 1. That is a step a person at Profusia takes by hand, so a renewal can be charged before we take it; if it is, we refund it (Section 10).

How it is paid. Paddle reviews and issues the refund, normally to the payment method you used. A refund Paddle pays is made in the currency you paid in, is worked out from what Paddle actually charged you after any discount, and includes the tax Paddle collected on the amount refunded. If Paddle cannot refund that payment method (for example, because the payment is too old to reverse or the card has been closed), or does not approve a refund this policy promises for a reason other than suspected fraud or a legal bar, we first ask Paddle to reconsider or to refund you another way. If it still cannot or will not, we refund you directly, by bank transfer or another method we agree with you, within 30 days of confirming the refund. A refund we pay directly is the amount Paddle would have refunded, less any tax Paddle collected on it, because that tax was paid to Paddle and not to us; we give you a written statement of the refund to support any claim for that tax. If Paddle declines a refund because it suspects fraud, or because the law forbids it, we may decline too (Section 1, When we may decline), and we tell you. We are not responsible for exchange-rate differences or for charges your bank applies. How long a refund takes to reach you after it is issued depends on Paddle and on your bank or payment provider.

Receipts. Paddle emails a receipt for each payment, which explains how to contact Paddle about it. You can ask either of us.

3. Trials, renewals and cancelling

Trials. Every trial is the Free trial, which has two limits, a set number of days and an AI credit: the first one reached stops the trial's in-app AI, and the trial itself ends when its days do. It has the features shown for it; an owner can start the plan early, and the first payment is then taken at once (Terms, Section 4.4). There are two kinds, and they end differently. A signed Order or our written offer can set different terms for a trial, and so can what we tell you when we set up a trial for you. We offer one trial per Workspace, and one sign-up trial per person, and we may decline a trial, or end one early, where one has already been had or where we reasonably suspect abuse.

  • A trial that starts when you open a Workspace yourself needs no payment details. When it ends, the Workspace moves to the Free plan and nothing is charged. If it is never paid for, it is closed, after we warn its owners, once nobody has used it for 90 days since its trial ended, and erased 30 days after that unless an owner restores it (Terms, Section 4.13).
  • A trial that starts at checkout collects your payment details through Paddle. Unless you cancel before the trial ends, Paddle takes your first payment automatically when it ends, for the plan, seats and billing interval shown at checkout, or as you changed them during the trial (Section 4), and that payment is covered by Section 1. If you cancel during the trial, nothing is charged.

Renewals. A paid plan renews automatically at the end of each monthly or annual period, for a period of the same length, at the price then in force for your plan and seats, until you cancel. A price increase, or a feature taken off the plan you are paying for, reaches your subscription only from the first renewal at least 30 days after we email its owners (a subscription already set to end keeps a feature taken off until the end of the period it paid for, and we do not email it); a price decrease applies from your next renewal, with no notice; and seats added during a period are billed at the price your subscription already pays (Terms, Section 4.11). Before a yearly plan renews, we remind its owners: between 45 and 15 days before the renewal we email each owner of the Workspace, once for that renewal, with the date and time of the renewal (in UTC), the amount Paddle will charge if Paddle tells us (otherwise, that it will charge the price then in force for your plan and seats) and how to cancel, and, depending on their notification settings, show the same reminder in their Notifications. If we cannot send the email by 15 days before, for example because our daily email limits have been reached, we keep trying until 7 days before, and then stop. We do not email an owner whose address our email provider will not deliver to, or whose earlier reminder bounced. We send no reminder for a Workspace that is being deleted, for a subscription whose payment is overdue, that is paused or already set to end, or that Paddle tells us will not renew, or, for a Workspace opened through self-serve sign-up, while we cannot confirm that it is paid for (Terms, Section 4.10). A reminder that is late or does not arrive does not change the renewal or your right to cancel. We do not send our own reminder before a monthly plan renews or before a checkout trial ends. Workspace settings › Plan & billing shows the date your plan next renews or ends, and Paddle emails a receipt for each payment.

Cancelling. Cancelling stops the next renewal. An owner can cancel at any time from Workspace settings › Plan & billing › Manage billing, which opens Paddle's customer portal, or by writing to billing@profusia.ai from an owner's address. Your paid plan stays in place until the end of the period you have paid for, including a feature we take off it in the meantime; then the Workspace moves to the Free plan and your content stays. A cancellation by email takes effect when we confirm it, and if a renewal is charged after you wrote to us to cancel, we refund it (Section 10). While a Workspace is suspended, cancel by email (Section 6).

Ending or reducing a plan does not hold your content back. Cancelling, or moving to a smaller plan, does not by itself delete your content, revoke a link you handed out or take a published page offline, and export stays available (Terms, Section 4.7). What changes is what you can add. While the Workspace is over the new plan's limits, you cannot add more of the limited thing: on the Free plan, for example, new uploads and new versions of existing documents are refused while you are over its storage allowance (currently 1 GB; Workspace settings › Plan & billing shows the figure in force, as will the pricing page once it is published). A feature the new plan leaves out cannot be newly set up on it, though what you already set up keeps working as Section 4.7 of the Terms describes (a brand already set keeps showing, but cannot be changed); in-app AI stops where the new plan does not include it. A Workspace opened through self-serve sign-up is held to the safeguards for unpaid Workspaces (Terms, Section 4.12) whenever it is not being paid for: during a trial, while a payment is overdue or the subscription is paused, and after its paid plan ends. Among other things, its pages are then served in an isolated sandbox, with a notice telling readers that the Workspace is new and unverified, it shows no branding or site identity of its own, and smaller limits apply; they lift again once it is paid for. (A Workspace that nobody pays for or uses may later be erased; see Section 6.)

4. Changing plan or seats

An owner can change the plan (its tier or size), the billing interval and the number of seats in Workspace settings › Plan & billing, or by writing to billing@profusia.ai from an owner's address (Terms, Section 4.1A). Before you confirm a change in Plan & billing, it shows what Paddle will charge now, and the amount and date of your next bill. We make every change to the subscription you already have. Plan & billing cannot change a subscription that is paused, or one whose payment is overdue (update the payment method in Manage billing first); for a paused one, write to billing@profusia.ai, and we can resume it and make the change. Once a cancellation has been scheduled, Plan & billing offers only a new purchase: buying a plan there starts a new subscription, which is cancelling and buying a new plan (the last point below), so what you already paid for the rest of the old plan's period is not refunded or credited. To change the plan you have instead, write to billing@profusia.ai, and we can withdraw the cancellation and make the change. Nor does it make a change, or start a checkout, for an owner who has not yet accepted the Terms for that Workspace; they are asked to when they next sign in. It does not move a Workspace to the Free plan (to stop paying, cancel), onto a plan for one person while the Workspace has more people in it, or onto a plan we do not sell at the time (Terms, Section 4.2). Paddle accepts no change in the 30 minutes before a renewal. A plan at a price we agreed with you, or at a price we no longer sell, is changed by writing to billing@profusia.ai.

  • A change that raises what the subscription costs (for example more seats on a per-seat plan, or a plan with a higher price) is charged at once, pro rata for the rest of the current period. Paddle calculates the amount and sends you a receipt. If that charge fails, the change is not made.
  • A change that lowers what it costs, or leaves it the same, takes effect at once, and the new plan's limits apply from then (Terms, Section 4.7). Nothing is charged at the time of the change, and the unused value of what you gave up, for the rest of the current period, is credited against your next bill or bills. Whether a change raises or lowers the cost is decided by the list prices of the old and new plan for the billing period at the seats you hold, not by which way the size or tier moves: a larger size on a cheaper tier, for example, can cost less. Credits are not paid out as cash, except as part of a refund of the unused term under Section 5 or Section 7. A credit still unused when the subscription ends is not refunded, unless the subscription ended in a case where Section 5 or Section 7 refunds the unused term, when it is refunded with it; otherwise Paddle may apply it to a later purchase by the same customer. A refund under Section 1 also ends any credit on that subscription.
  • During a trial that started at checkout, nothing is charged when you make a change. The first payment, when the trial ends, is for the plan, seats and billing interval as they then stand.
  • Changing the billing interval is always settled at once, pro rata. Moving from monthly to yearly charges the year at once, less the unused part of the current month. Moving from yearly to monthly turns the unused part of the year into a credit against your monthly bills; like any credit, it is not paid out as cash if you then cancel. Plan & billing shows, before you confirm, what will be charged now and when your next bill falls.
  • Seats. On a per-seat plan you need a seat for every owner, admin and member of the Workspace, and for every pending invitation to one of those roles. A viewer does not need a seat, up to five viewers for each seat you hold (Terms, Section 4.1A). You pay for the seats you hold, whether or not each one is filled, and never fewer than the plan's minimum or the people already in the Workspace who need a seat. An invitation that would take the Workspace past the seats paid for is refused until an owner adds seats. Removing a person does not by itself remove a seat; an owner removes seats in Plan & billing.
  • If people nevertheless exceed paid seats, we may, after telling the Workspace owner and allowing at least 14 days to remove people or add seats, raise the seat count to match. The added seats are charged pro rata for the rest of the current period. We do not charge for past periods.
  • Please change your plan rather than cancel and buy a new one. If you cancel and buy a new plan instead, the Workspace moves to the new plan when you buy it, and what you already paid for the rest of the old plan's period is not refunded or credited against the new one.

5. After the first 30 days

  • No pro-rata refunds. We do not refund part of a period — whether you cancel, move to a smaller plan or fewer seats, or stop using the Service part-way through it, and including the unused months of an annual term — except in the cases below and where Sections 3, 6, 7 (If we got it wrong) and 10 say we refund. Moving to a smaller plan or fewer seats earns a credit instead (Section 4).
  • When we refund the unused term. We refund the fees prepaid for the part of the paid period that remains after the subscription ends in each of these cases:
    • (a) we end the Service or your Workspace for our own convenience, or stop offering Profusia (Terms, Sections 11.2 and 16.19);
    • (b) an infringement claim leads us to end the affected part of the Service, and we end your subscription, or you end it within 30 days of our notice that the part has ended (Terms, Section 13.1);
    • (c) a material change to the Terms, the AUP, the DPA or this policy is unacceptable to you, and you end your subscription before it takes effect (Terms, Section 16.3; DPA, Section 12.3);
    • (d) you object to a new sub-processor on reasonable data-protection grounds within 30 days of our notice, as DPA Section 5.3 allows, we cannot offer a reasonable alternative, and you then end your subscription, or move to a plan without the affected feature, in which case we refund the difference in price for the remaining days (DPA, Section 5.3);
    • (e) you end the Agreement because we materially breached it and did not cure the breach within 15 days of your notice (Terms, Section 11.3);
    • (f) we retire a feature in a way that materially reduces the plan you paid for, and you end your subscription before, or within 30 days after, the retirement takes effect (Terms, Section 3.2);
    • (g) we breach our limited warranty, you tell us within 30 days of discovering the breach, we cannot correct it within 30 days of your notice, and you end the affected subscription (Terms, Section 12.1);
    • (h) a Personal Data Breach caused by our breach of the DPA affects your Workspace, and you end the Agreement within 60 days of our notice of it (Terms, Section 14.5; DPA, Section 11.4);
    • (i) your plan is Equipped or Unleashed (the plans sold for their in-app AI), in-app AI is unavailable to your Workspace for more than 7 consecutive days during a paid term, you ask within 30 days after those 7 days end, and you move to the same size of Efficient, in which case we refund the difference in price for the rest of that term (Terms, Section 4.2). As that Section says, in-app AI is unavailable only when the features that read your content refuse for every User of your Workspace for a reason on our side or our providers', and not while your Workspace has reached an AI allowance or ceiling, while your own settings restrict it, while a payment is overdue or the subscription is paused, or while the Workspace is suspended.
  • When the subscription ends, in these cases. In case (a), and in case (b) where we end it, the subscription ends on the day we end it. Where you end it, write to billing@profusia.ai (or, for a notice ending the Agreement, legal@profusia.ai) from an owner's address, naming the case, within any time the case allows. We then cancel the subscription with immediate effect on the day your message reaches us, or on a later day in the same period that you name in it (in case (c), a day before the change takes effect), so that its paid features stop and nothing more is charged; the Terms say what then happens to the Workspace (Sections 4.7 and 11.5). Cancelling in Manage billing alone keeps your plan to the end of the period you paid for and does not by itself give this refund, but if you cancelled there for one of these reasons, you can still write to us within the case's time. In cases (d) and (i), where you move to another plan instead, the refund is counted from the day of the move.
  • How the refund is counted. By days. Where the subscription ends, the refund is the price for the whole current period of the plan and seats you hold on the day it ends, after any discount, times the share of that period's days left after that day, plus any credit from Section 4 that is still unused. In cases (d) and (i), it is the difference between the two plans' prices for the days left in the period after the move; if the move earned a credit under Section 4 for those days, the refund replaces that credit. Tax is refunded with it, and the refund is paid, as Section 2 describes.
  • Allowances. Unused allowances — storage, database space, live-table row updates, assistant calls and in-app AI — are not refunded and do not carry over. A monthly allowance resets on the 1st of each calendar month (UTC), not on your billing date, with one exception for in-app AI: during a trial, and for 30 days after a paid plan begins on the Workspace (including when a trial becomes paid, or a Workspace returns to a paid plan), the in-app AI allowance is counted from the day the trial or the plan began, or from the 1st of the month if that is earlier. So it does not reset on the 1st within that time, and in-app AI already used earlier in the same month, during a trial included, counts against it. Reaching an allowance stops creating more until it resets, until you free space, or until you change plan; it is not a reason for a refund (Terms, Section 4.5).
  • Outages. We do not offer service credits or an uptime commitment (Terms, Section 3.4). If an outage on our side keeps you from using the Service for an extended time, write to billing@profusia.ai, and we may, at our discretion, offer a credit or a partial refund. Doing so once does not oblige us to do it again, for you or for anyone else.

6. Suspension, takedowns and deleting a Workspace

Suspension does not by itself stop billing. A suspended Workspace's subscription stays in place (Terms, Section 11.4). If a Workspace we suspended under the AUP is still suspended on a renewal date, we pause or cancel that renewal with Paddle so that you are not charged for a period you cannot use, unless an amount is also unpaid (AUP, Section 8.12). That is a step a person at Profusia takes by hand, so a renewal can be charged before we take it; if it is, we refund it (Section 10). For any other suspension, the subscription renews as usual, and the points below say whether you are owed anything for the time you could not use.

  • If the suspension is because of you, no refund or credit is due for the suspended time. That means a suspension because you or your Users breached the Terms or the AUP (subject to Section 7), because a payment is unpaid, reversed or disputed, or because the law, a court or an authority requires it on account of your Workspace's content or use.
  • If it is not, for example where we suspend to contain a security threat that you and your Users did not cause, or by our own mistake, we make good the days you could not use the Service: we extend your paid period by that time, or credit its value against your next bill or bills. If your subscription has ended, or ends before the credit can be used, we refund that value instead. We do this when we lift the suspension, or when you ask.
  • To cancel while suspended, write to billing@profusia.ai from an owner's address. Nobody can sign in to a suspended Workspace, so Manage billing cannot be reached.

Taking down a single document under the AUP is not a reason for a refund or credit.

Deleting a Workspace. A Workspace with a running subscription cannot be deleted until the subscription is cancelled. Cancelling ends future charges only: if you then delete the Workspace before the paid period ends, the rest of that period is not refunded, unless Section 1 (within its 30 days), Section 5 or Section 7 says it is; to use one of those, write to billing@profusia.ai as that Section describes. If any subscription is still running when a deleted Workspace is erased, we cancel it first, so nothing more is charged; that cancellation does not by itself give a refund for the remaining period.

Cancelling a plan is not deleting your Workspace. Cancelling moves the Workspace to the Free plan when the paid period ends, and nothing is deleted at cancellation. The Workspace itself ends only if an owner deletes it, or under the Terms. A Workspace that nobody pays for or uses is closed after we warn its owners, and erased 30 days later unless an owner restores it, after the periods in Section 4.13 of the Terms: 90 days unused after its trial ended, for a Workspace opened through self-serve sign-up that has never been paid for; and 12 months unused on the Free plan, for any Workspace on it, including one whose paid plan was cancelled.

7. When no refund is due

  • Suspension or termination for your breach. If we suspend or terminate a Workspace because you materially breached the Terms or broke the AUP — after the notice and chance to cure that Section 11.3 of the Terms and Section 8 of the AUP give, except where they allow us to act first — fees already paid are not refunded, including under Section 1 (a renewal charged while the Workspace was suspended under the AUP, or after we terminated, is dealt with under Section 10). This does not apply where you show, and we are reasonably satisfied, that the breach was caused by someone who used your account or credentials without your authority, or by a single User or Recipient whose access you removed promptly once you knew, and you have taken the steps we reasonably ask to secure the Workspace (AUP, Section 8.11). In those cases a suspension is treated as one that is not because of you (Section 6), the Section 1 refund stays available within its 30 days, and if we terminate, we refund the fees prepaid for the unused term, counted as Section 5 counts it.
  • If we got it wrong. If we terminate in error — because there was no breach, or it was not yours — we refund the fees prepaid for the unused term, counted as Section 5 counts it. If we suspend in error, Section 6 applies.
  • When we terminate, we cancel the subscription with Paddle so that nothing further is charged. That is a step a person at Profusia takes by hand, so a renewal can be charged before we take it; if it is, we refund it (Section 10).
  • Non-payment. While Paddle retries a failed payment, your plan stays in place (Terms, Section 4.10 says what changes meanwhile), except that a Workspace opened through self-serve sign-up is held to the safeguards for unpaid Workspaces until the payment goes through (Section 3; Terms, Section 4.12). A plan that ends because the payment could not be collected does not create a refund.
  • Fraud, abuse or a legal bar (Section 1, When we may decline).
  • A second request. The money-back in Section 1 is used once.
  • Anything else. Apart from the Section 1 refund within its 30 days and the refunds that Sections 3, 5, 6, 7 (If we got it wrong) and 10 describe, no refund is due. That includes a part-used period, unused seats, unused allowances, reaching an allowance, a credit Section 4 says is not paid out, and a change of mind after the first 30 days.

8. Disputing a charge with your bank

Please ask us first: a refund through billing@profusia.ai is faster than a dispute, and Paddle's Buyer Terms also ask you to contact Paddle before disputing a charge. If you dispute a charge, Paddle answers the dispute with evidence of the purchase and, where needed, of the Service's use (such as when the Workspace was signed in to and used), which we may give it. While a dispute is open, we may move the Workspace to the Free plan's features (Terms, Section 4.10). We do not delete content or take down links because of a dispute. A dispute decided in your favour counts as your Section 1 refund, and when we learn of it we cancel the subscription; that is a step a person at Profusia takes by hand, and a renewal charged before we take it is refunded (Section 10). A dispute that is not upheld does not cancel fees you owe.

9. Your rights under law

The Service is sold for business use (Terms, Section 2.2), so consumer cancellation rights do not normally apply. Where they do — for example, if Paddle sells to you as a consumer in the EU, the EEA, Switzerland or the UK — Paddle, as the seller, deals with the statutory right to withdraw under its own Buyer Terms, and Section 1 is available alongside that right, but a payment is refunded only once. Nothing here limits rights you have under the law of your country. That sentence keeps the rights that such a law gives you and does not allow a contract to take away; it does not create new ones.

10. Charges made in error, and tax

Charges made in error. Once we confirm the error, we refund it as Section 2 describes, whether or not you have had the Section 1 refund. These are refunded in full: a duplicate charge; a renewal charged after your cancellation took effect, or after you wrote to us to cancel; a renewal charged after we, or Paddle, refunded in full a payment that this policy says ends the subscription, after a dispute about a payment was decided in your favour (Section 8), or after we terminated the Agreement (Section 7); a renewal charged while we had your Workspace suspended under the AUP, unless an amount was also unpaid (Section 6) — if the suspension is later lifted, the subscription is billed again from that day; and seats you did not order (other than seats added after notice under Section 4). For a new price charged without the notice Section 4.11 of the Terms promises, we refund the difference between the new price and the price before it, for that period, or, if you ask within 30 days of the charge, the whole charge, and we then cancel the subscription. Please tell us at billing@profusia.ai within 90 days of the charge so we can trace it; we will still correct an older error that our records or Paddle's show.

Tax. Paddle charges and refunds sales tax and VAT. If you were charged tax you did not owe — for example, because you have a VAT or GST number — Paddle can refund that tax if you give it a valid tax number within 60 days of the transaction. That refund is Paddle's to make, and it does not use up your Section 1 refund.

11. Prepaid AI credits

Prepaid AI credits are not sold: Unleashed, the plan that would use them, cannot be bought (Terms, Section 4.2). Before credits can be bought, this policy will say whether unused credits are refundable. Until then nothing in it applies to credits, and credits that have been used will never be refundable. These credits are different from the billing credit a downgrade earns (Section 4).

12. Changes to this policy

We may update this policy. We post each version here with its effective date and keep every earlier version, which we will send on request. For a material change we will email the Workspace owner at least 30 days before it takes effect. A change required by law may take effect sooner, with notice as soon as practicable. A change that is not material takes effect when posted. A change applies only to payments made after it takes effect: each payment is refunded, or not, under the policy that was in force when it was made. Section 16.3 of the Terms applies as well, including the right to cancel before a material change takes effect and receive a refund of the fees prepaid for the unused term. We also tell Paddle of every change.

13. Contact

  • Billing, refunds, and plan or seat changes: billing@profusia.ai
  • Support: support@profusia.ai
  • Legal notice: legal@profusia.ai

If we cannot agree about a refund, Section 15 of the Terms (Disputes) applies.

Evadaroo & Company, LLC, trading as Profusia AI · 502 W 7th St, Ste 100, Erie, PA 16502 · USA

Back to profusia.ai Security & trust Privacy summary